The HCA UK Medical Concierge Centre

The Medical Concierge Service, based in London, provides a single point of contact where all healthcare needs are assessed, so a unique, tailored pathway through HCA UK’s medical network can be created. From initial consultations, tests and screenings to diagnoses, second opinions and transfers, we are here to help.

We’ve worked with patients in 59 different countries to organise their transfers and care, so we’re experienced in navigating myriad healthcare needs and bureaucratic processes that could otherwise delay access to treatment.

Appointments and enquiries

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HCA UK Medical Concierge Centre

A 24/7 clinician-led service creating time-sensitive medical pathways for our clients

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HCA UK Concierge Centre CMYK

A CQC registered Medical Concierge Centre

We offer:

  • Access to world-class hospitals located in central London, Manchester and Birmingham
  • A 24/7 service
  • A seamless pathway through HCA UK’s network with same-day appointments available
  • International transfers and medical repatriations
  • Out of hour admissions to AAU
  • Hospital Transfers (NHS or Private)

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Rapid response referral service

The HCA UK Medical Concierge Centre provides a 24/7 service, ensuring patients benefit from an accelerated referral process for time-critical and complex care. That’s why:

  • The referral team will usually confirm whether the patient can be admitted to an HCA UK hospital within two hours of the team being contacted.
  • All repatriations are overseen by a clinical member of the team.
  • The Medical Concierge Centre has facilitated international transfers from over 60 different countries to date.

For GPs and consultants, please contact our team for the referral form for your patient to be supported by the medical concierge centre.

Hear from our patients

"I suffered multiple fractures and other injuries, including concussion, whilst skiing in Switzerland and was airlifted to an intensive care unit in a Swiss hospital. I was having to try and co-ordinate two insurance companies to get myself transferred back to the UK under medical supervision and gain admission to a UK hospital. 

This was a daunting experience, not helped by my injuries, and I desperately needed someone experienced to help co-ordinate the myriad of officialdom to be able to do this. 

I was recommended to use the HCA UK Medical Concierge Service and they were invaluable in taking the stress out of a very difficult situation and liaising between hospitals in the UK and Switzerland, doctors in both countries and the two insurance companies to get me home safely under medical supervision and gain admission to a London hospital.

I cannot thank them enough for the services and care they provided when I most needed it.”

Admitting patients

We can admit complex, time-critical cases to all HCA UK sites. Patients have their care managed by a clinician who works with the referral team to ensure patients are admitted to the most appropriate hospital.

In the case of a life-threatening condition or a major accident, we recommend calling 999 for an ambulance and immediate transfer to an NHS hospital for comprehensive emergency care. When the hospital feels the patient is medically stable, we can co-ordinate their transfer into a private HCA UK hospital for the rest of their care.

Our facilities include:

  • 24-hour Acute Admissions Unit 
  • On-site intensivist 
  • Coordination of care with relevant medical specialists
  • Multidisciplinary team expertise, including ICU nurses specialising in repatriation medicine

Hospital transfers

If you or your loved one are currently admitted as an inpatient to either a private or NHS hospital and would like to be transferred to an HCA UK hospital, the HCA UK Medical Concierge Centre can arrange this for you, wherever you are in the UK.

Our team will co-ordinate the handover and admissions process on your behalf to make things as easy as possible. If an ambulance is required as transport for the transfer to our facility, we’ll organise that too.

Appointments and enquiries

Services we offer

  • Bespoke healthcare packages
  • International transfers
  • Dedicated concierge service with individual support throughout your healthcare journey
  • Streamlined fast-track access to all HCA UK services
  • Pre-arrival preparation
  • Medical airport transfers for patients
  • Interpreters and translation services
  • Guidance on latest advances in treatment
  • A team trained in cultural differences in medical care provision, with a special focus on patients from the Middle East
  • Other specialised training, including medevac training

Clinical Nurse Advisors will personally support each patient through their medical journey, providing rapid access to consultants and treatments in our central London hospitals. Our decisions to accept patients, and any decisions made about their care, are supported by our Medical Advisory Committee, a multidisciplinary panel of expert doctors and consultants who are leaders in their field. No matter where you are in the world, our team can get you access to the best medical care quickly.

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Our Medical concierge team

A patient-centred, global service from our Central London hub

All patients accepted by the medical concierge service will benefit from seamless continuity of care throughout their time with us.

Appointments and enquiries