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If you or a family member want to be transferred to one of our hospitals across London, Birmingham and Manchester, our Medical Concierge Centre can arrange this for you.
Our team can coordinate the admission process on your behalf to make things as easy as possible, they'll act as the single point of contact for time-sensitive hospital referrals, connecting with our clinical nurse advisors from the first interaction to personally tailor and support your medical journey.
It’s important you check whether your insurance policy, if you have it and want to use it, can cover the services provided.
Outstanding hospitals
All HCA UK hospitals are rated ‘Outstanding’ or ‘Good’ by the Care Quality Commission.
Overseas transfers
Our team has organised transfers to our private hospitals for patients from around 60 countries.
Expert consultants
With access to over 3,000 multidisciplinary consultants, our hospitals provide leading care for a range of medical specialties.
24/7
Private ambulance service
1000+
Bed-to-bed transfers coordinated in HCA UK from 127 hospitals
35
Years of excellence in UK healthcare
Our aim is to ensure you receive a seamless journey from wherever you are currently receiving treatment to your admission to one of our private hospitals. We will coordinate the handover and admissions process on your behalf to make things as easy as possible, at no cost to you.
01
Referral
We will respond in real time when an enquiry is received and allocate a clinical case manager to your referral.
02
Response
We will then send a consent form for you to sign and contact your NHS medical team to discuss your case and send over any images and medical notes.
03
Transfer process
Your medical notes and images will be reviewed by your consultant to understand if you are stable and safe to transfer.
04
Insurance contacted
If you have insurance and want to use it, the Bupa NHS to Private Transfer form is completed by us and authorisation is provided. We will keep you updated throughout this process.
05
Admission
A private ambulance will be arranged and there will be a clinical handover to the new facility and consultant.
06
Diagnosis and plan
Your consultant will review you and book any tests. These may include bloods, intravenous antibiotics, intravenous fluids and CT scans. We will continue management of your treatment.
In the case of a life-threatening condition or a major accident, we recommend that you dial 999 for an ambulance and immediate transfer to an NHS hospital for comprehensive emergency care. When the hospital feels that the patient is medically stable, we can co-ordinate their transfer into a private HCA UK hospital for the rest of their care.
If you are looking to transfer to one of our private hospitals, our Medical Concierge Centre operates 24/7. We will help get you or a loved one safely and quickly in to one of our HCA Healthcare UK facilities.
Acting as a single point of contact between insurers, embassies and transportation services, we streamline the admission process.
For acute, urgent unplanned medical or surgical admissions, our HCA acute admissions service has the capacity to directly admit patients 24 hours a day under the care of our on-call physicians and specialists.
This service is available across four of our London hospitals: The Wellington Hospital, The Lister Hospital, The Princess Grace Hospital and London Bridge Hospital, and in Birmingham at The Harborne Hospital.
Find out more about how to access private medical treatment in the UK with HCA UK.
Our international patient team is available to support patients right from booking an initial consultation through to being admitted to hospital for treatment.
If you are based outside of London, you can ask to be transferred to The Harborne Hospital in the West Midlands. We'll streamline paperwork, liaise with insurers and arrange onward care to facilitate seamless transfers – safely and quickly.
From initial consultations to tests, screening and second opinions, we’re experienced in navigating a myriad of healthcare needs - routine or complex - whatever you need, we’re here.
Since launching, our team has organised transfers to our private hospitals for patients from around 60 countries – including those in medical emergencies or natural disasters requiring urgent repatriation and onward treatment. Our teams regularly communicate with insurers, embassies and international organisations, and can support with translation services, if required.
"A representative from the Medical Concierge Centre initially spoke to me and they were very reassuring and helpful. We’d had a stressful and emotional day but they were amazing when it came to get the admin and everything was sorted quickly so we didn’t have to worry. I want to say a big “thank you” to the ladies who accompanied my dad to The Harley Street Clinic by ambulance. They were so friendly and cheerful, whilst also clearly being very mindful of his condition and what he needed. It made all the difference."
Patient transferred to The Harley Street Clinic
"The Concierge Centre team are stars. Their professionalism, dedication, manners and promptness were remarkable. On behalf of our entire family, I send our thanks for all their help getting my dad transferred to The Wellington Hospital. Keeping me updated every step of the way, they were incredibly responsive and worked directly with various stakeholders to arrange everything. They made what was a difficult day for our family a lot more bearable, even staying later in the evening to complete this transfer. We will always appreciate it."
Family of patient transferred to The Wellington Hospital