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About urgent care

Our urgent care centers provide rapid-access to the care you need now, whether it’s for you, your children, or any of those closest to you.

Located across a number of our HCA UK London hospitals, our urgent care service is available to treat children and adults who experience sudden health problems or injuries.

We’re able to treat a wide variety of medical problems, in fact almost everything apart from life-threatening emergencies, click here to find out more.

For patients aged 0-17 years only, please visit the Urgent Care Centre for Children at the Portland Hospital.

For patients aged 18+ only, please visit one of our four adult urgent care centres at The Lister Hospital in Chelsea, London Bridge Hospital, The Princess Grace Hospital in Marylebone or The Wellington Hospital in St John’s Wood.


Please note that for any life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately.

How urgent care works

  • What happens at an urgent care centre? icon plus

    When you arrive at a HCA UK Urgent Care Centre, you’ll be met by a member of our urgent care team, who will register you. You’ll then be seen by a triage nurse, who will carry out an initial assessment with you to discuss your symptoms and make an initial judgement about your condition.

    You'll then be seen by one of our urgent care doctors, who will conduct a more thorough diagnostic physical examination and order any additional tests if required. 

  • Do I need an appointment for urgent care? icon plus

    You don't need to book an appointment in advance. All of our Urgent Care Centres provide a walk-in service, where you can be seen quickly by an urgent care doctor without contacting us in advance.

    Opening times may vary, so please be sure to check our opening hours before visiting us. 

  • What if I need further treatment? icon plus

    Our urgent care doctors are able to cope with most conditions, successfully treating around 85% of patients immediately on-site. However, for those requiring further diagnostic tests, such as MRI or CT scanning, or further hospital treatment, we have a permanent rota of on-call consultants from multiple medical specialties who are available to provide care quickly.

    We are able to provide a consultant referral. From this point, costs can be covered by obtaining authorisation for use of private medical insurance. Alternatively, you can choose to self-pay.

Our urgent care expertise

When you visit an HCA UK Urgent Care Centre, you'll gain access to our world-class network of London private hospitals. All of our hospitals are equipped with the latest in diagnostic imaging technology and offer full access to pathology testing. 

Each hospital also offers full intensive care back-up (Level 3 critical care), including paediatric intensive care (PICU) at The Portland Hospital for Children. Each of our hospitals specialise in acute care, which provides you the reassurance that whether it is you or your loved ones who are under our care – you’re in safe hands from a consultant – in either an outpatient or inpatient setting.


How to access our Urgent Care Centres

All of our Urgent Care Centres operate a walk-in service. Simply walk in to see a doctor quickly. If you wish to speak to us in advance, please call:

020 3910 2412

For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department

Urgent Care locations

Across our network of walk-in centres, we provide exceptional instant response to sudden onset of illness, urgent medical conditions and sports injuries.

Receptionist giving patient directions

Urgent care prices

An initial consultation with an urgent care doctor is £100 for adults, and £150 for children (UCC for children at The Portland Hospital only).

Our price list is a guide to the costs of treatments carried out within the Urgent Care Centre, which are paid for on a self-funded basis. It is possible you may need one or several items from this list.

If you need further care via a consultant referral, the cost of ongoing care will be explained to you. At this stage, if you have private medical insurance, you will be able to seek authorisation for treatment.

It is also possible to self-pay for treatment in any of our hospitals, and pricing can be explained to you by our business offices.

Urgent Care for Children

At The Portland Hospital, we provide quick access to urgent care for children under the age of 18. This is the first specialist urgent care centre for children in the UK private health sector.

Nurse with child patient

Urgent Care Centre for Children opening hours

Open 8am until 8pm daily.

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