Coronavirus (COVID-19) situation: Change to services
We are now open
The Urgent Care Centre for Children at The Portland Hospital is now open as an appointment only service and at a new temporary location. Please note that we are unable to see walk in patients. Please phone 020 7390 6150 for triage and appointments.
Current Opening Times
Monday to Saturday: 8am - 8pm
Sunday: 8am - 8pm
The service is only for children aged 0-17 years. Only one parent/guardian is permitted per child. No siblings permitted.
Remote consultations
To minimise travel and exposure for you and your child at what we appreciate is an uncertain time, The Portland Hospital are providing remote consultations by video.
These consultations are available with the UCC physician on a secure platform. Please contact the UCC on the number above to book.
Please note that for any life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately.
What happens when you call our urgent care?
To ensure the safety of our staff and patients whilst providing rapid access to healthcare assessment, management and onwards referral, the UCC has a new modified patient pathway.
On phoning the UCC you will have an initial assessment by one of our doctors to ensure your child is suitable for further treatment. The doctor will also ask you some COVID-19 screening questions.
- If after assessment your child’s condition requires a face-to-face consultation, you will be given an appointment to attend the UCC.
- If your child's condition can be safely managed by tele-consultation, we will offer you this route.
- If your child’s condition is not within our inclusion criteria, you may be advised to attend your local Emergency Department or seek treatment via the NHS.
Whilst attending your appointment you and any child 11 years or over will be required to wear a mask, have your temperatures checked and carry out further routine COVID-19 screening questions before commencing your UCC appointment.
Urgent conditions we treat in children
We are able to treat a wide range of minor illnesses and injuries including:
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Minor non-respiratory illness
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Simple wound care and dressings
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Conjunctivitis
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Minor head injuries
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Repeat prescriptions
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Earache
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Musculoskeletal injuries
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Rashes
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Jaundice
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Urinary infections
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Six-week baby check
Nurse led wound clinic
An Urgent Care Physician will also be available to review the wound as required. The service is covered by the majority of insurance providers but a self- pay option is also available.
Onward referral
Important information
How to get to our Urgent Care Centre:
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By Tube icon plus
Great Portland Street station is on the Hammersmith & City Line, Circle line and Metropolitan line. It is located approximately 2 mins away from us.
Regent’s Park station is on the Bakerloo line. It is located about 5-6 mins away from us.
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By Car icon plus
Please be aware that we do not provide parking for patients or visitors. Local parking facilities are limited and we advise visitors to use one of the following public car parks: the NCP in Carburton Street, Union Carparks in Devonshire Row Mews. For further information including pricing please visit the NCP and Union websites.
Our location
Urgent Care Centre
215 Great Portland Street
London W1W 5PN