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If you're having a procedure at a HCA UK hospital and staying with us overnight, you'll be admitted as an inpatient. Staying at hospital can be an anxious and distressing experience. That's why we're committed to making sure your time with us is a comfortable and positive one. From the moment you walk in, you'll experience home comforts and responsive services that are tailored to your needs.  

In the months or weeks leading up to your procedure, we'll send you a letter confirming your admission date, time and location. We'll also advise you of any special preparations or instructions, like fasting before your procedure. 

What to do before you arrive

Fill in our patient registration form

The more you tell us about yourself before you arrive, the more we can tailor our service to you. Follow the link below to our patient registration form. Your login is PGH/7000.

Fill in our health assessment questionnaire

By providing us with important information about your health, our consultants and nurse specialists can identify issues that may lead to a delay in your treatment.

Need an interpreter?

If you require an interpreter during your visit, please contact our pre-admissions team before you arrive and they will arrange for one you. You can reach them on 020 7908 3650.  

What to bring with you

Each of our en-suite rooms are filled with home comforts, like complimentary wi-fi, satellite television and a telephone. We also recommend bringing the following with you: 

  • comfortable clothes to wear after your procedure
  • wide-fitting clothes if you're having vein, knee or ankle surgery
  • books, magazines and other things to pass the time
  • any personal medication
  • any previous X-rays
  • mobile phone (although, in some areas of the hospital, using a mobile phone is not allowed) 

What not to bring with you

We recommend you do not bring any of the following with you:

  • valuables like jewellery or unnecessary cheque books or bank cards (the hospital will not assume liability for these)
  • large amounts of food
  • large sums of cash

If you need to bring certain valuables into the hospital, please make sure that you are fully covered by your own insurance.

Small items can be locked away in our hospital safe. The safe can be accessed between 9.00am and 5.30pm, Monday to Friday. 

If you've been asked to fast

You may have been asked to fast before your procedure. Fasting means not eating or drinking for a certain amount of time. Fasting is usually necessary for surgical procedures involving a general anaesthetic, which means you'll be asleep. Your consultant will let you know how long you need to fast for during your pre-operation screening, which will normally happen at a date prior to your actual operation.

What to do when you arrive

After reporting to our main reception, we'll ask you to confirm your personal details, as well as your next-of-kin details. 

If you are insured, we'll also ask you to provide us with your authorisation from your insurance company. If you are paying for yourself, we'll most likely ask you to settle your account before you leave. A friendly member of staff will then show you to your room.

A nurse will then visit you in your oom to make sure that you're settling in okay. They'll also take your medical history, temperature and blood pressure. If you've brought any X-rays or medication with you, please give these to your nurse. And please let them know if you have any allergies.

If you have special dietary requirements

If you follow a particular diet, for religious or other reasons, our meals can be adapted to suit your needs. Simply send an email to our Business Office team with your dietary requirements prior to your arrival.  

What to expect during your stay

The consultant who arranged your admission will oversee your clinical care throughout your stay. They or your nurse will also be on-hand to answer any questions you have. You can also expect:

  • access to a qualified doctor, 24 hours a day
  • access to intensive care specialists, 24 hours a day
  • nurse specialists to provide pre- and –post procedure care and support
  • fully-trained ward nurses
  • on-site pharmacists  

What happens when you leave

If you are having day surgery, your consultant and nurse will be able to advise an approximate time of discharge once you have arrived, day surgery patients are discharged after the consultant have seen you and assessed your recovery. You may not feel well enough to drive or take public transport, so we'd recommend you arrange for someone to pick you up. If this isn’t possible, we will happily arrange a taxi for you.

If you've accrued extra charges during your stay, you can pay for them before you leave at the Cashier's Office on the ground floor. If you're not able to do this when you leave, we can send settle your outstanding balance online, or by post or email.

Request an appointment

Our booking teams can help you make an appointment with one of our experienced consultants.

020 7079 4344
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