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International patient care at HCA UK
If you live overseas, we can help you seamlessly access the specialist healthcare you need. Discover fast and safe international transfers to the UK’s largest private healthcare provider.
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Here for the big things and for everyday support
Our dedicated, clinically led international medical concierge team has helped patients from over 70 countries seamlessly transfer into the care of our outstanding hospital network and get the expert diagnosis and treatment they need.
From everyday health concerns to more complex, rare and life-threatening conditions, our consultants are here for you too. They include many leading specialists who have established international reputations and pioneered vital research. You’ll be looked after in state-of-the-art facilities and benefit from the latest technologies and techniques. It’s why we have a higher proportion of 'Outstanding' ratings from the Care Quality Commission (CQC) than any other private healthcare group in the UK.
70+countries
3,500consultants
65UK locations
An unmatched pool of specialist consultants
You’ll have a choice of exceptional consultants, many with established reputations as leaders in their medical field.
Outstanding support for complex care
With nearly three decades of experience, we provide some of the most complex care in the UK.
An ethos of innovation and excellence
That includes providing the broadest range of robotic-assisted procedures in the UK, helping us win the 2024 award for ‘Innovation with a Patient Focus’ from PHIN.
Your patient journey
Wherever you are in the world, we’re here for you
From seamlessly accessing state-of-the-art treatments to recuperating in home-from-home facilities, our dedicated international medical concierge team is on hand and on-site 24/7, 365 days a year to co-ordinate all the clinical care you need and support you and your family.
Below you’ll find out a bit more about how to prepare for your visit and what to expect at each stage. Still have questions? Take a look at our FAQ section near the end of this page or don’t hesitate to get in touch. Our friendly and knowledgeable team will be happy to help.
01
Referral or transfer
Whether you’ve been referred to us by your own doctor, your Embassy’s clinical team or have arrived with us by international transfer, from the moment you come through our doors, until the time you’re discharged home, we want you to feel as reassured, informed and as comfortable as possible. Depending on your condition and what your consultant feels is best, you may be able to have virtual follow-ups online, at your convenience.
02
Initial consultation
Even if you have an existing diagnosis, you’ll initially be seen by one of our specialists who’ll ask about your full medical and family history and any previous procedures you’ve had. They’ll conduct a physical examination and discuss your symptoms and concerns in depth.
03
Investigations and diagnosis
Your consultant will arrange a series of tests, depending on the nature of your condition. You may then need to be reviewed by a multidisciplinary team to ensure you receive the most accurate diagnosis and treatment plan.
04
Treatment and aftercare
You’ll be treated by a specialist HCA UK international medical concierge team, with access to some of the UK’s leading specialists and most pioneering techniques. We’re here for you after any treatment you may need too, with clinical nurse specialists, physiotherapy experts, occupational therapists, nutritionists and many more specialists here to help you get back to better health and doing the things you love.
When you’re ready to return to your home country, your physician will make sure there’s a safe plan in place. Wherever possible this will include follow-ups with our specialists via virtual online consultations and liaison with doctors in your home country, to ensure continuity of care.
FAQs
It’s easy. Simply call our international medical concierge team on 0207 563 5444 and we’ll get the admissions process started.
You'll need to complete our international patient centre referral form, and we’d also like to have a medical report from the physician currently treating you. Once we've received your referral form and that medical report, they’ll be sent to the most appropriate consultant in our network. They’ll review your case and arrange an appointment for an initial consultation or for your transfer.
In the initial stage, we'll send you a cost guide providing you with approximate costs, but please be aware that the final cost of your treatment may be more than the guide price.
Once your consultant has seen you, ordered tests and decided on a course of treatment, we can give you a firm idea of costs. You'll be sent a clear overview of how much treatment will cost and the amount of time you'll need to stay in the UK for that treatment and any follow-up care you may need. You can use all this information to decide on whether you’d like to go ahead.
We'll send you a letter confirming your appointment date and all the location and travel details you need to attend it. If we are transferring you from a bed in a hospital overseas, we’ll make sure you have all the details you need to make the transfer safely and ensure that you and your loved ones know where you are going.
Once your appointment or transfer is confirmed and we've received payment, we'll send you a 'confirmation to treat' letter. This letter may help you in your visa application process. We can provide some guidance on the visa application process, but we have no direct influence on UK immigration policies. Securing an appointment and getting a letter from us does not guarantee your visa application will be successful, but we’ll certainly do our best on your behalf.
If you have health insurance: It’s good to know that we work with a range of health insurance companies from all over the world including BUPA, Cigna, Blue Cross Blue Shield and International SOS. Contact your insurer for information about how to access an HCA UK facility under your policy.
If your government is sponsoring your treatment: We work with a number of embassies and high commissions in the UK. Please contact your embassy representative or medical attaché in the first instance to confirm that you’re eligible for cover. Once this is confirmed, we can then arrange to treat you in one of our facilities. HCA UK accepts a 'letter of guarantee' from a large number of embassies and high commissions. This letter of guarantee must be received by the team at HCA UK facility on the day of your appointment at the latest. We’d prefer to receive it before that day.
If your company is sponsoring your treatment: We work with many companies who pay for their employees and their families to have healthcare treatment in the UK. Please get in touch to find out more.
Call us today on 0207 563 5444.
“I desperately needed someone experienced to help co-ordinate the myriad of officialdom… Someone recommended that I use HCA UK and they were invaluable in taking the stress out of a very difficult situation. I cannot thank them enough for the services and care they provided when I most needed it.”
Contact our international patient team
Our team will be happy to book an appointment or answer any questions you have about coming to us for treatment.