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The Princess Grace Hospital

Urgent Care Centre Marylebone

Alert

Please be aware we are a FACE TO FACE APPOINTMENT ONLY service at a new interim location. Please note that we are unable to see walk in patients at present.

The Princess Grace Hospital

Private Urgent Care service, based at The Princess Grace Hospital

Enquiries

020 3733 5849

Telemedicine Consultations

8am - 8pm Monday to Sunday

Face to Face appointments

8am - 7pm Monday to Friday (last appointment 6pm)

HCA UK at 30 Devonshire Street

30 Devonshire Street

London W1G 6PU

Payment options available: This facility offers treatments at a fixed price

Coronavirus (COVID-19) situation: Change to services

We are now open
The Princess Grace Hospital Urgent Care Centre is now a FACE TO FACE appointment only service. Please phone 020 3733 5849 to speak to one of our clinical team for further information and assessment. Our address is:

30 Devonshire Street (PGH) Outpatients Building
Lower 1st floor
30 Devonshire Street
London 
W1G6PU  


To ensure the safety of our staff and patients whilst providing rapid access to healthcare assessment, management and onward referral, the Urgent Care Centre has a new modified patient pathway:

What happens when you call?

  • On phoning the UCC you will be triaged (initial assessment) over the phone by one of our clinical team members.  We will ensure that you are suitable for the more limited services that the UCC can currently provide at 30 Devonshire Street. You will also be asked some COVID screening questions.  
  • If your condition doesn't require a physical visit, a tele-consultation will be offered and conducted by one of our GPs.
  • If your condition requires a face-to-face assessment you will be offered a 30 mins appointment to attend the UCC. 
  • If your condition is (assessed as being out of the scope of what) too severe and requires immediate attention (UCC can provide), you (may) will be advised to attend your local Emergency Department or seek treatment via the 999 emergency services.

Please note that due to our current reduced service, we are unable to accept patients through UCC that require admission to the hospital. If you think you require a hospital admission, please attend your nearest A&E department.

If you are booked for a face-to-face appointment, on arrival at 30 Devonshire Street reception, you will be provided with a mask, have your temperature checked and carryout our routine COVID-19 screening questions before attending your UCC appointment. 
 
A Lateral Flow covid test will also be carried out prior to your appointment. 
 
 

What we can treat?

We are able to treat a wide range of minor illness and injuries including

  • Minor non-respiratory illness
  • Simple Wound care and dressings
  • Conjunctivitis
  • Minor head injuries
  • Repeat prescriptions
  • Earache and minor ENT conditions
  • Abdominal complaints 
  • Musculoskeletal injuries

Our expert team can provide (rapid) onwards referral to specialist private consultants and on-site diagnostic imaging (X-Ray). Other imaging diagnostics (US, CT, MRI) could also be arranged following specialist private consultant referral. Blood tests and Laboratory services are also available to provide rapid diagnosis.

 

What we DO NOT treat?

Please note that in addition to our usual exclusions, we are currently not able to see the following (not an exhaustive list).

  • Symptoms of COVID-19 (e.g. Cough, sore throat, fever)
  • Acute confusion
  • Signs of acute heart attack or stroke
  • Dental problems
  • Major trauma, vascular or nerve injuries
  • Head injuries
  • Acute or severe stomach pain
  • Severe pain
  • Acute urinary retention
  • Those under 18 years
  • Pregnancy over 20 weeks or bleeding during Pregnancy (any term)
  • Mental Health conditions
 

How to get to our Urgent Care Centre:

  • By tube icon plus

    Baker Street Station is the closest London Underground station to our Urgent Care Centre with links to the Circle, Hammersmith and City, Metropolitan, Jubilee and Bakerloo line. The station is a 2-minute walk away from us.
  • By car icon plus

    Located on 30 Devonshire Street, our Urgent Care Centre can be accessed via Marylebone High Street, on the A501 or from the B524 (Paddington Street) via Nottingham Street and Marylebone High Street on the one-way system.
  • Parking icon plus

    [Please note that The Princess Grace Hospital does not provide parking.]

    The closest secure car park locations are as follows:
    Secure Parking, 170 Marylebone Road, London NW1 5AR (10min walk)

    NCP carpark Harley Street, 6-7 Weymouth Mews, London W1B 1QE (10mins Walk)

    On street parking may be available, but you are advised to review the restrictions before attempting to park.

Important information

  • We are currently unable to provide a walk-in service

For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department.


Urgent Care Centre location

HCA UK at 30 Devonshire Street

30 Devonshire Street

London W1G 6PU

How to access our Urgent Care Centres

We are not currently able to accept walk-in appointments. To make an appointment at a HCA UK Urgent Care Centre, please call:

020 3910 2412

For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department

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