The HCA UK Medical Concierge Centre

Our colleagues in the NHS are extremely busy and transfers from it are not fully within our control. Here’s how the transfer process works and what you can do speed things up:

• We’ll request consent from you to share your medical notes. The faster you can complete this, the smoother and quicker the whole transfer process will be.
• All your medical notes and images will then be requested from NHS to ensure that we can deliver safe, high-quality continuity of care.
• Your medical notes will be sent to a central NHS email address that our concierge team can access. 
• Once we have received your notes, they’re then shared with your new HCA UK consultant.
• Your HCA UK consultant will next need to review them and accept your case.
• For your safety, we’ll then get confirmation from your NHS clinical team that you’re clinically stable and safe to transfer before we can get the process underway. 

Due to high NHS workloads, sometimes we’ll need to wait up to 48 hours for your medical notes to be transferred. If one of our HCA UK consultants also works at the NHS hospital in question, they can often reach out personally to your NHS consultant to help speed the transfer.

There’s no fee for HCA UK’s services, the medical concierge centre is a free service for urgent critical transfers and admissions. The only cost is that of the care you receive at our hospitals, which will usually be covered by any private medical insurance you may have. 

You will however need to cover the cost of any private ambulance transfer you may need, although some insurance companies will also cover this. You should check this directly with your own insurer.

As well as admitting self-pay patients, we work with all major International Private Medical Insurers (IPMI) and embassies. We accept cheques if they are drawn on a British bank account, all major debit cards including Visa, Mastercard and American Express, cash and travellers’ cheques.