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Watch our video on our enhanced safety measures

Discover the measures put in place at HCA Healthcare UK hospitals and clinics to maintain patient and colleague safety during Coronavirus. In the face of extraordinary challenge, healthcare has been transformed but HCA UK's goal of safe, high quality care has remained the same. 
From infection prevention protocols, meticulous clinical environments to socially-distanced layouts of hospitals, every process has been reviewed to ensure HCA UK provides the safest places for your care. 

Our world has changed

In the face of extraordinary challenge, healthcare has been transformed, but our dedication to safe, high quality care has remained the same. When you visit us, you will notice we have put new measures in place to support this.  

From extra infection prevention measures, to the layout of our hospitals with social distancing in mind, everything we do has been reviewed to make sure we are providing the safest places for your care. These measures are guided by both national and international best practice.

Household isolation guidance

To minimise your risk of becoming infected with COVID-19, we will require you to follow strict isolation guidelines.We understand how difficult this period may be for you, your family and others you may live with.

These measures are very stringent and based on recommendations by the Royal College of Surgeons to keep you safe and to reduce all possible risk of you contracting COVID-19 during these extraordinary times. 

Pre-operative assessment appointment

We arrange for most patients to have a pre-operative assessment before we carry out your procedure. This is to check your suitability for general anaesthetic and/or sedation, and to assess any pre-existing health conditions you may have. 

The pre-assessment clinics are run by specialist nurses, who are supported by our anaesthetic department.

COVID 19 screening

As part of our dedication to providing high quality care in the safest possible environment, you are required to have a negative COVID-19 test before your procedure.

Your pre-assessment nurse will advise you on how you will receive your swab test. This will involve a simple nose or throat swab which may be slightly uncomfortable, but should not be painful.

Before your procedure


It is important to ensure you are well prepared for your procedure physically, mentally and practically. Prior to your operation, you may want to think about:

• keeping fit by exercising indoors
• eating a well-balanced diet 
• stopping smoking and drinking alcohol. 

You can find advice and support to help you stop smoking by visiting www.nhs.uk.

Coming into hospital

To help protect you from developing an infection after surgery, please follow these personal hygiene instructions before coming into hospital:

• have a shower or bath the night before and on the morning of your procedure.
• if you were told by your pre-assessment nurse to use antiseptic wipes, after drying with a clean towel please use the wipes on your neck, chest, arms, legs, perineum, buttocks (do not use internally) and back, if reachable. Use four wipes the night before and four wipes the morning 
of your procedure. Let your body air dry – your body will feel sticky for a few minutes as the wipes take effect.
• if you are having foot surgery, please use the additional wipes on both feet on the morning of your operation.

For women of child-bearing age, exposure to anaesthetic can be harmful to an unborn child. To be certain that you are not pregnant before your procedure, please abstain from sexual intercourse or use a reliable form of contraception (not condoms alone) for the time between your last period and your operation date.

On arrival

When you arrive at the hospital, please check in at reception. Tell the receptionist if any of your personal details (eg., your address, contact details, GP or next of kin) have changed and they will be happy to update your file.

Following your operation

After your procedure you will wake up in the recovery area of the operating theatres. A recovery nurse will check your vital signs regularly, including your blood pressure, and take care of you until you are able to be moved to your room. 

If you experience any pain or side effects from the anaesthetic, such as feeling sick, dizzy or disorientated, or if you have a sore throat or dry mouth, our nurses will be on hand and can give you medication to relieve these symptoms.

Coronavirus FAQ

  • What testing is HCA offering for COVID-19? icon plus

    We are unable to offer testing to the public for coronavirus at any of our hospitals. Patients who come to us for treatment will be screened including testing for COVID-19 prior to their admission to hospital.
  • Can I be treated for coronavirus in one of your hospitals? icon plus

    We are not accepting direct admissions of patients that have coronavirus. If you believe you have coronavirus symptoms, please follow guidance from the NHS.
  • As a privately funded patient can I arrange a consultation? icon plus

    At this time we are providing care to patients, both NHS and a privately funded.

    If you do have a health issue you will need referral from a GP as normal – most GPs are now offering tele-consultations. If your GP believes that on balance, it makes sense for you to speak to a specialist urgently, they will refer you.  

    Once you have a referral, if you have insurance, you should contact your insurer as normal to pre-authorise a consultation with a consultant.   

    In order to reduce the need for our patients to travel or come into contact with others, we can continue to provide timely and expert care via video and phone consultations. 

    In order to book a remote consultation with a consultant, you should contact the HCA appointment line on 020 7079 4344.   
     
    Once you have spoken to an expert, they will consider whether you need to attend one of our hospitals or clinics for diagnostics and imaging in order to make a diagnosis and consider any necessary treatment.
       
  • As a privately funded patient can I arrange imaging tests? icon plus

    Once you have spoken to a consultant, they will consider whether you need to attend one of our hospitals or clinics for diagnostics and imaging in order to make a diagnosis and consider any necessary treatment.
  • Can I still see my private HCA UK GP? icon plus

    Private GP appointments are primarily available via video or telephone consultation using the My HCA GP app (iOS / Android). Click here for more information about our GP services.
  • Can I still go to The Portland as a private patient? icon plus

    We understand that the current situation is causing anxiety among our expectant maternity patients and we’re here to help. Please contact the Portland maternity line on 020 7390 6068 for information. 
  • As an NHS patient can I have my baby at The Portland? icon plus

    We are proud to be working with some NHS Trusts to support their maternity services. These Trusts are coordinating which patients will be seen at The Portland based on capacity and clinical need. 
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