Outpatients Information

Your visit

If you're visiting a HCA UK hospital for a consultation, treatment, scan or test lasting less than four hours, you'll be doing so as an outpatient.

What to do when you arrive

Your appointment letter will give you the exact location, date or time of your scan, test, consultation or treatment.

When you arrive at the centre of the facility you've been asked to attend, we'll ask you to confirm your personal details, as well as your next-of-kin details.

If you are insured, we'll also ask you to provide us with your authorisation from your insurance company. If you are paying for yourself, we'll most likely ask you to settle your account before you leave.

Shoulder imagery


Diagnostic tests and scans

We carry out advanced diagnostic tests and use state-of-the-art imaging equipment to help give you an accurate diagnosis quickly. If you have been booked for a scan or diagnostic test, our team will welcome you to your appointment and going through the steps of how your test or scan will be completed. 

If you are referred for an imaging scan by your consultant at your initial appointment we can offer same day scans dependant on the days schedule, our onsite team will advise how to proceed if you need to book a test or scan.


Outpatient and initial appointments

We answer some of the most common questions around having an initial appointment with a consultant, also known as an outpatient consultation. 

Depending on your healthcare needs, you can choose from the comprehensive list of consultants who work with us. It's simple to search for a consultant by name, or filter by their gender or area of expertise. Once you've chosen a consultant, you can call us to arrange an appointment or you can request an appointment through their online profile.

We know that waiting for an appointment can be a stressful time. We can usually arrange an initial consultation for you within a few days. For many of our diagnostic tests and private GP services, same or next-day appointments are often available. We'll do our very best to keep any waiting time as short as possible.

You'll be asked to bring the results of any recent tests or scans you've had with you to your appointment. Your consultant will review these along with your medical history and referral information. They'll examine you, talk to you about your condition and answer any questions you may have. To help your consultant make a diagnosis, you may need to have some further tests or assessments. We'll arrange these for you. Minor or routine tests, with the exception of a CT or MRI scan, are included in the cost of your initial appointment. Your consultant will discuss your diagnosis with you and make arrangements for further treatment if needed.

To see a consultant, you will usually need a GP referral. Your GP has access to your medical history, which will not only benefit you but will also be helpful to your consultant.

If you have private medical insurance, your insurer will usually require a GP referral. We suggest that you contact your insurance company first to confirm what details they need and treatments they cover. If you don't have a referral or are unable to see your own GP, you can see one of our private GPs at a time that suits you and they can make the referral for you.

To make an appointment at one of our GP clinics in London, Birmingham, Manchester or Glasgow call 0333 005 0565.

Yes. All of our patients benefit from consultant-led care, and your treatment will never be delegated to a junior staff member. While many of our consultants work in multidisciplinary teams to determine the best course of treatment, your consultant will always be in charge of your care.

We want you to feel confident that you're getting the very best advice and treatment. If you've already seen a consultant and would like to discuss your diagnosis and treatment plan with another expert, we're happy to help you seek a second opinion. With more than 3,000 consultants practising across our network of hospitals and treatment centres, there's always a different consultant who can provide expert care and advice, whatever your needs or condition.

Every consultant at HCA Healthcare UK has gone through a rigorous application process to acquire practising privileges with us.