Our Quality Commitment

Making high levels of quality in healthcare the standard. Read some of the findings from our latest CQC inspections

Delivering private healthcare as it should be

Delivering world class healthcare is complex. We know what we do best and we know our limitations. We partner with others whose expertise complements ours to jointly deliver world class care.

HCA Healthcare UK is one of the leading private healthcare providers in the UK, and we continually work on improving our services, and providing patients with the high quality, one-to-one care they value. Our high clinical standards are a given, but it is the care we give that means 98% of patients recommend HCA UK*.

HCA UK patients can be confident we provide a quality and depth of service that no one else can.

View all the HCA UK CQC ratings

Rated Outstanding by CQC

HCA Healthcare UK has a higher proportion of CQC ‘Outstanding’ ratings than any other private hospital group in the UK, with a total of 16 ‘Outstanding’ locations and 22 ‘Good’ locations.

We have been positively rated across the board for our caring and professional staff, for being responsive to individual patient needs, and for the quality of our patient outcomes.

For the latest landscape on CQC results check

Everyone matters

We welcome and care for patients from all backgrounds. We offer culturally appropriate meals, facilities and treatment, and can provide interpreters when needed.

International patients said that their 'specific cultural and religious needs had been met in full by the service' - CQC Report 2017, Harley Street at UCH (now HCA UK at UCH).

For international patients

HCA UK have looked after our whole family. We can't thank them enough. 

Patient's father

Patient Safety: Our Patient Safety Incident Response Plan

Patient Safety Incident Response Framework (PSIRF) is a national initiative designed to improve patient safety and outlines how healthcare providers should respond to patient safety incidents.

We are pleased to share our Patient Safety Incident Response Plan (PSIRP) which sets out how we will learn from patient safety incidents. This will help us to continually improve the quality and safety of the care we provide, as well as the experience which patients, families and carers have when using our services. Our plan is not a permanent one that cannot be changed, and we will remain flexible and always consider the specific circumstances in which patient safety issues/incidents occur and the needs of those affected.

Download HCA Patient Safety Incident Response Plan

01 Monitoring standards of care

"We are constantly monitoring what we do, to make sure that our standards are as high as possible, and to identify whether anything needs changing." Dr Tom Newsom-Davis, Consultant Oncologist at Leaders in Oncology Care

02 Sharing our knowledge

In private practice, we can often use new drugs before they are "available on the NHS. This is why we do informative audits as part of clinical governance work, which involves sharing our experience of these drugs, their side-effects and results with other health professionals so that they can benefit from our work to help their patients." Dr Alison Jones, Consultant Medical Oncologist at The Wellington Hospital and Leaders in Oncology Care (LOC)

03 High quality staff and training

"All our junior doctors are working or have worked recently in NHS teaching hospitals and it is very important that they bring with them the gold standard clinical practices in the NHS." Dr Andy Petros, Consultant Paediatric Intensivist and Director of The Portland Hospital Paediatric Intensive Care Unit

05 Taking action to safeguard patients

"It’s about having an early warning system in place so that we can constantly monitor what is happening and step in to make sure the highest standards of care are provided." Dr Phillip Harrison, Consultant Liver Specialist, London Bridge Hospital

06 Working as a team to provide the right treatment with the best outcomes

No other UK provider can match our global scale, breadth and depth of knowledge and expertise. We treat 27 million people each year across our global network, and we learn from each and every one, so that we can deliver world-class outcomes to each patient that we care for

Important steps to keep yourself safe during your stay

Your comfort and safety is of the utmost importance to us and will be a priority for the staff looking after you. There are also some simple things you can do to help keep yourself safe during your hospital stay.

Download our safety guide

Infection control - Minimising the risk

Our priority is to minimise the risk of hospital-acquired infections, including MRSA. We have robust systems in place across our facilities. And all our staff have ongoing training to ensure the highest standards of cleanliness and safety are met.

Read more about infection control

Quality in healthcare awards

HCA UK and its healthcare network has received more awards and nominations than any other private healthcare group over the last few years. These include:

  • In 2020 the London Breast Institute at The Princess Grace Hospital won the LaingBuisson Nursing Practice Award
  • 2016: Private Hospital Group of the Year, Health Investor 2016
  • International Cancer Centre of the Year
  • International Medical Tourism Journal Award

View our latest awards