We use cookies to so our web site can function correctly. By Clicking "OK" or by clicking into any content on this site, you agree to allow cookies to be placed. To find out more visit the cookies section of our privacy policy.

Privacy Statement

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie group mandatory

(Req)
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These cookies are required

Functional

These cookies allow us to adtertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf
All information these cookies collect is aggregated and therefore anonymous. No personal inforation is shared to third parties. Any personal information collected while using our website could be used for direct marketing from HCA only

Marketing

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf
All information these cookies collect is aggregated and therefore anonymous. No personal inforation is shared to third parties. Any personal information collected while using our website could be used for direct marketing from HCA only

Performance Cookies

These cookies allow us to know which pages are the most and least popular and see how visitors move around the site.  All information collect is annonomas unless you provide personal information to us.
If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Watch our video on our enhanced safety measures

Discover the measures put in place at HCA Healthcare UK hospitals and clinics to maintain patient and colleague safety during Coronavirus. In the face of extraordinary challenge, healthcare has been transformed but HCA UK's goal of safe, high quality care has remained the same. 
From infection prevention protocols, meticulous clinical environments to socially-distanced layouts of hospitals, every process has been reviewed to ensure HCA UK provides the safest places for your care. 

Our world has changed, we have too

In the face of extraordinary challenge, healthcare has been transformed, but our dedication to safe, high quality care has remained the same. When you visit us, you will notice we have put new measures in place to support this.  


From extra infection prevention measures, to the layout of our hospitals with social distancing in mind, everything we do has been reviewed to make sure we are providing the safest places for your care. These measures are guided by both national and international best practice. 


As the situation with COVID-19 continues to change and develop, so too will the measures we have in place, so that we can continue to do what we have always set out to do: deliver exceptional care in the safest possible environment.

How we have transformed

As we welcome you back to our hospitals and healthcare centres, there are some changes we would like to highlight 

Remote consultations

Virtual consultations

To minimise travel and Covid-19 exposure, remote consultations by phone or video are available for both primary (GP) and secondary (Consultant) care on secure platforms. You can book the latter through each consultant’s medical secretary. 
temperature on arrival

Coronavirus screening

To help reduce the risk of infection in our hospitals and clinics, we screen all patients, visitors and staff for coronavirus on arrival. The screening process involves you answering a set of verbal questions, and we also check your temperature to confirm you are not experiencing symptoms of COVID-19.
Your safety comes first

Staff testing

Be assured, appropriate COVID-19 testing has been made available to all of our clinical staff and support workers. This will ensure we keep our colleagues and patients as safe as possible at all times, and help to put your mind at ease throughout your time with us.

Importantly, the continuous testing that our staff undergo allows us to better understand and manage any cases of coronavirus in our hospitals and clinics.
Patient testing

Self-isolation procedures

If you are visiting us for an invasive diagnostic test or being admitted for a procedure, you will be required to self-isolate for 7 or 14 days respectively.

Up to four days before coming to hospital you will have a combined nose and throat swab to test for COVID-19 – either by drive through or in person. In the unlikely event that a patient tests positive for COVID-19, diagnostic tests or treatment will be postponed until they are negative after further testing.
Social distancing at appointments

Social distancing in our hospitals, centres and clinics

We have implemented social distancing in all of our hospitals and clinics to make sure we limit close interactions. This applies to all areas in our buildings, including waiting areas, reception areas and lifts.

To minimise contact between patients, outpatient appointments will be staggered, and patients should not attend more than 15 minutes before their appointment. Please stay safe by following the on-site guidance and staying two metres apart. 
Enhanced cleaning

Hospital environments

Hospitals are meticulous environments to prevent infection and transmission. In the face of coronavirus, all disinfection measures have been enhanced, including increasing the number of hand sanitiser stations.

You will also see members of staff disinfecting frequently touched surfaces such as door handles and lift buttons at least every hour. All consulting rooms are thoroughly disinfected after each patient.
Visitors and companions

Limiting companions and visitors

To keep our hospitals and clinics as safe as possible, we ask you to attend your appointment or admission alone.

We know that coming into hospital alone can be worrying, but we are here to support you. In exceptional circumstances, such as if you need an interpreter or a carer to accompany you, this can be agreed beforehand.

Masks

We are asking all patients, visitors and staff to wear a mask when in our hospitals and clinics. We will be providing these on entry. 
Sanitising

Hand sanitising

To help reduce the spread of infection, when you’re in our hospitals and clinics, please use our handwashing zones to regularly wash your hands thoroughly for at least 20 seconds. You’ll find hand sanitisers throughout our hospitals and clinics.
back to top