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Our world has changed, we have too

In the face of extraordinary challenge, healthcare has been transformed, but our dedication to safe, high-quality care has remained the same. When you visit us, you will notice we have put new measures in place to support this.

From extra infection prevention measures, to the layout of our hospitals with social distancing in mind, everything we do has been reviewed to make sure we are providing the safest places for your care. These measures are guided by both national and international best practice. 

We fully endorse the national roll-out of COVID-19 vaccinations, and to enhance our broader infection prevention measures, we have worked with NHS partners to offer all front line staff the vaccination.

As the situation with COVID-19 continues to change and develop, so too will the measures we have in place, so that we can continue to do what we have always set out to do: deliver exceptional care in the safest possible environment.

While there may be local differences in the government guidance and restrictions around COVID-19, seeking medical help remains an essential reason for travel.

Do not delay seeking help if you have a health concern


Patient safety video
icnplay

Watch our video on our enhanced safety measures

 Please note, this video was filmed in June 2020. Since then, we have updated our policies on infection prevention and control in accordance with best practice.  

Virtual consultations

Remote consultations by phone or video are available for both primary (GP) and secondary (consultant) care on secure platforms. You can book the latter through each consultant’s medical secretary. 

 

Screening

We screen all patients, visitors and staff for COVID-19 on arrival. The screening process involves you answering a set of verbal questions. We also check your temperature.

Staff testing and vaccination

Appropriate COVID-19 testing has been made available to all of our clinical staff and support workers. The continuous testing our staff undergo allows us to better understand and manage any cases of COVID-19 in our hospitals and clinics. In addition to our testing programmes, we have worked with NHS partners to offer all front line staff COVID-19 vaccination.

 

Self isolating

To minimise your risk of becoming infected with COVID-19, we will require you to follow strict isolation guidelines.

If you are visiting us for an invasive diagnostic test or being admitted for a procedure, you will be required to self-isolate prior to doing so. Depending on your health and the nature of your treatment, you may need to isolate for up to 14 days. Your You should talk to your consultant and medical team who will give you more information on this.
Up to three days before coming to hospital you will have a test for COVID-19. All patients will be required to follow our strict self-isolation guidance between the COVID-19 test being taken and attending hospital.

Social distancing

To minimise contact between patients, outpatient appointments will be staggered. Patients should not arrive more than 15 minutes before their appointment. Please stay safe by following on-site guidance and remaining two metres apart.  

 

Hospital environments

All disinfection measures have been enhanced, including increasing the number of hand sanitiser stations.

Visit us alone

We request that you attend your appointment, or admission, alone. In exceptional circumstances, such as if you require an interpreter or carer to accompany you, please contact us before your visit to discuss potential options. For maternity and paediatrics, only one visitor can attend - these include a parent or guardian visiting children or a birthing partner.

 

Masks

We ask all patients, visitors and staff to wear a mask when in our hospitals and clinics.

All patients will be provided with face masks and asked to wear these at all times when moving around the hospital as well as when anyone enters the room.

Washing your hands

Hand sanitisers can be found throughout our hospitals and clinics.  Please use these handwashing zones regularly. You should wash your hands, thoroughly, for at least 20 seconds.

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