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About urgent care


Located across a number of our HCA UK London hospitals, our rapid-access urgent care service is available to treat children and adults who experience sudden health problems or injuries.

Patients who visit us will benefit from being seen by one of our urgent care doctors, all of whom specialise in treating a wide range of conditions. Without the need for an appointment, you can rest assured you or your family member will receive the care you require, in a safe and clean environment.  


Please note that for any life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately.

Over 80% of our patients are seen by a clinician within 15 minutes.

How urgent care works

  • What happens at an urgent care centre? icon plus

    When you arrive at a HCA UK Urgent Care Centre, you’ll be met by a member of our urgent care team, who will register you. You’ll then be seen by a triage nurse, who will carry out an initial assessment with you to discuss your symptoms and make an initial judgement about your condition.

    You'll then be seen by one of our urgent care doctors, who will conduct a more thorough diagnostic physical examination and order any additional tests if required. 

  • Do I need an appointment for urgent care? icon plus

    You don't need to book an appointment in advance. All of our Urgent Care Centres provide a walk-in service, where you can be seen quickly by an urgent care doctor without contacting us in advance.

    The service operates 365 days a year in all of our centres, although opening times may vary, so please be sure to check our opening hours before visiting us. 

  • What if I need further treatment? icon plus

    Our urgent care doctors are able to cope with most conditions, successfully treating around 85% of patients immediately on-site. However, for those requiring further diagnostic tests, such as MRI or CT scanning, or further hospital treatment, we have a permanent rota of on-call consultants from multiple medical specialties who are available to provide care quickly.

    We are able to provide a consultant referral. From this point, costs can be covered by obtaining authorisation for use of private medical insurance. Alternatively, you can choose to self-pay.

Our urgent care expertise

When you visit an HCA UK Urgent Care Centre, you'll gain access to our world-class network of London private hospitals. Our urgent care doctors specialise in emergency medicine, meaning they can spot conditions that may not seem obvious but can be serious. Their diagnostic expertise means that you can begin treatment quickly and achieve the best possible recovery.


Our urgent care service has both a medical director service and a lead urgent care doctor, Dr Helen Mitakidis, who explains the benefits of our urgent care service as follows:


“Not only do patients benefit from fast access, but they also benefit from having the back-up of acute hospital facilities. This means that we’re able to provide direct access to investigations and treatment, from consultant referrals to inpatient care, and advanced diagnostic imaging such as 3T MRI scans.”



Receptionist giving patient directions

Urgent care prices

An initial consultation with an urgent care doctor is £100.

Our price list is a guide to the costs of treatments carried out within the Urgent Care Centre, which are paid for on a self-funded basis. It is possible you may need one or several items from this list.

If you need further care via a consultant referral, the cost of ongoing care will be explained to you. At this stage, if you have private medical insurance, you will be able to seek authorisation for treatment.

It is also possible to self-pay for treatment in any of our hospitals, and pricing can be explained to you by our business offices.

Urgent Care for Children

At The Portland Hospital, we provide quick access to urgent care for children under the age of 18. This is the first specialist urgent care centre for children in the UK private health sector.

Nurse with child patient

Urgent Care Centre for Children Christmas 2018 opening hours

Monday 24 December, 8am - 6pm | Tuesday 25 December, closed all day | Wednesday 26 December, 10am - 8pm. Open 8am until 8pm daily, applies all other days.

Urgent Care locations

Across our network of walk-in centres, we provide exceptional instant response to sudden onset of illness, urgent medical conditions and sports injuries.

How to access our Urgent Care Centres

All of our Urgent Care Centres operate a walk-in service. Simply walk in to see a doctor quickly. If you wish to speak to us in advance, please call:

020 3910 2412

For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department

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