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Meet the Prestatyn Team
The people making exceptional healthcare accessible
There's more to HCA Healthcare UK than you might expect. At our Prestatyn contact centre in North Wales, our colleagues play a vital role in helping patients access the exceptional care we're known for across our hospitals, clinics and healthcare facilities.
Whether they're supporting patients, coordinating appointments or keeping essential services running seamlessly behind the scenes, the Prestatyn team helps create the outstanding experiences that make a difference every day. It's a place where no two days are the same, with a wide variety of roles and opportunities to learn, grow and build a rewarding career.
What makes Prestatyn truly special, however, is the people. It's a welcoming and supportive community where colleagues look out for one another, everyone's contribution is valued, and there's always an opportunity to develop new skills and broaden your experience.
Meet some of our colleagues and discover why Prestatyn is a place where you can grow your career, be part of something meaningful, and feel right at home.
Meet the team
Get to know the Prestatyn team
Patient care isn't delivered solely by our clinical teams. It's made possible by the colleagues behind the scenes who coordinate, support and connect every step of the journey.
As the first point of contact for many people accessing care with HCA UK, our Prestatyn team manage everything from hospital switchboards and administration to consultant, imaging and primary care bookings.
Often working behind the scenes, they are the unsung heroes who keep services running seamlessly day in and day out, playing a vital role in delivering the exceptional experience HCA UK is known for.
Meet Evie
Evie's career journey shows what's possible at HCA UK. After joining as a Primary Care Advisor, she progressed into a leadership role, supported by her manager and team every step of the way.
Now a Senior Operations Manager, Evie leads a team that helps patients access secondary care services and consultant appointments. Passionate about improving both the patient and colleague experience, she's focused on creating a supportive team culture where people can thrive while making a real difference to patients every day.
Watch Evie's video to hear about her career journey, the support she's received, and the impact her team has behind the scenes.
Meet Sam
For Sam, supporting patients is at the heart of everything he does. As part of the Consultant Bookings team, he helps patients navigate appointments, answer questions about treatments and access the care they need with confidence.
Sam has also experienced first-hand the supportive culture at HCA UK, receiving encouragement both in his day-to-day role and throughout his own health journey. Alongside his role, he's an active member of the social committee, helping bring colleagues together and creating a real sense of community across the Prestatyn office.
Watch Sam's video to hear more about the difference he makes for patients, the support he's received, and what it's like to be part of the team at HCA UK.
Meet Nina
From cruise ships to Prestatyn, Nina's career journey has taken her in an unexpected direction, and she hasn't looked back since.
Working in Patient Records for Primary Care, Nina plays a vital behind-the-scenes role, managing the administration that helps patients and GPs stay connected, making sure services run smoothly.
While patients may not always see the work that goes on in the background, it's colleagues like Nina who help keep everything moving.
Watch Nina's video to hear about her journey to HCA UK, what she enjoys most about working in Prestatyn, and the important role her team plays in delivering a great patient experience every day.
Meet Andy
Having built his career across a variety of roles at HCA UK, Andy now leads our Wellbeing team, bringing a wealth of experience and a passion for supporting both colleagues and patients.
For Andy, one of the best things about working at HCA UK is the work-life balance it offers, giving him the flexibility to balance a rewarding career with family life and personal commitments. Along the way, he's felt encouraged and supported to develop, grow and step into leadership roles. He also shares how HCA UK’s commitment to investing in people extends outside the workplace.
Watch Andy's video to hear more about his career journey, his progression into leadership, and the supportive culture that makes HCA UK a great place to build your career.
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