Our centralised team in North Wales helps patients book appointments across the UK. It’s a friendly environment where no two days are the same, with excellent training opportunities.
Patient Support Services
Help deliver fantastic all-round care
Use your exceptional people skills to support our patients and be part of a community that’s just as committed to supporting you. It’s how we care.
See the difference you can make
Everyone in our Patient Support Services teams help us deliver care that goes above and beyond. Whether you’re giving a warm welcome on our reception, supporting people through their journey with us or keeping all-important paperwork up to date and organised, the work you do here will really matter to our patients and their families.
And just as you look after our patients, we’ll care for you. Surrounded by supportive, committed colleagues and with lots of opportunities to learn and progress, at HCA UK you’ll discover a career that’s fulfilling in so many ways.
And just as you look after our patients, we’ll care for you. Surrounded by supportive, committed colleagues and with lots of opportunities to learn and progress, at HCA UK you’ll discover a career that’s fulfilling in so many ways.
What we look for
We’re not just committed to delivering outstanding healthcare, we want our patients to have the best possible experience from the moment they speak to us on the phone or take their first step through our doors.
That’s why we look for people who take real pride in their work. You’ll be the face of HCA UK, after all, and the first person our patients might meet. Making you a hugely important part of our organisation. We want to hear ideas of how we could be doing better and because this is such a collaborative environment, we also need good team players who can communicate with colleagues and patients from all walks of life.
Specialisms
It takes talented people in a huge mix of roles to deliver the best patient care. Join us in one of these support teams.
Contact Centre
Healthcare Assistants
Our Healthcare Assistants support our clinical teams to provide high quality care to patients.
Medical Secretaries
To ensure every department and consultant delivers the best patient experience, our team of medical secretaries are on hand with outstanding secretarial and admin support.
Patient Access Officers
Our Patient Access teams provide exceptional customer service as they register and admit patients, verify insurance details and oversee all financial aspects of the services we provide.
Physician Services
Made up of physicians, leaders and operational business support colleagues, this team is responsible for physician employment and practice management.
Play Specialists
Become part of our expanding team of play specialists who work with children, teenagers and their families to make their hospital experience a positive one.
Receptionists
As well as being the first point of contact for patients, our receptionists provide a wide range of admin support that enables each department to deliver the highest standards of service.
Together we grow
It’s not only clinical colleagues who benefit from ongoing development. You can too. We’ll make sure you have everything you need to grow your career and achieve your ambitions.
We’re a large group, which means there are lots of opportunities to explore – whether that’s a sideways move into a different team or moving up with a promotion. What’s more, all colleagues have access to Harvard Spark and Harvard ManageMentor, providing an exciting selection of bite-size online learning to develop your interpersonal, professional management and leadership skills.
And alongside our coaching and mentoring programmes, you could also enrol on an apprenticeship – developing skills in customer service or team leadership while achieving a nationally recognised qualification.
We’re a large group, which means there are lots of opportunities to explore – whether that’s a sideways move into a different team or moving up with a promotion. What’s more, all colleagues have access to Harvard Spark and Harvard ManageMentor, providing an exciting selection of bite-size online learning to develop your interpersonal, professional management and leadership skills.
And alongside our coaching and mentoring programmes, you could also enrol on an apprenticeship – developing skills in customer service or team leadership while achieving a nationally recognised qualification.
Recognition for the difference you make
Flexibility. Outstanding benefits. Wellbeing programmes. It’s how we care for you.
Because we know our exceptional patient care is all thanks to the people delivering it. So when you’re part of our team, we’ll ensure you’re fairly rewarded and celebrated for your outstanding contribution.
From private healthcare for your family to a wide range of wellbeing services and pensions that plan for the future, we’re here to look after you in the moments that matter. And through all life’s ups and downs. Click here to discover the full range of benefits you’ll get to enjoy.
Locations
We have opportunities at our sites across the UK as well as at our Contact Centre in Prestatyn.
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At HCA UK we recognise the value of candidates who have served in the Armed Forces. As proud signatories of the Armed Forces Covenant we welcome applications from both Armed Forces Veterans and Armed Forces Reservists.
HCA UK is proud to be named among the top 50 in the Financial Times UK’s Best Employers 2025, based on an independent survey of 20,000 employees. This recognition highlights our commitment to supporting our colleagues.
We take our quality of care very seriously as every one of our facilities is monitored, inspected and regulated by CQC.
HCA UK is proud to be part of the Disability confident scheme which supports employers to successfully employ and retain disabled people and those with health conditions.