Supporting Systems and Colleagues: Richard's Role as an Infrastructure Engineer and Mental Health First Aider

At HCA UK, Mental Health First Aiders play a valuable role in helping colleagues feel heard, supported and connected to the right resources when they need them most.

 

One of those colleagues is Richard Hawkins. Alongside his day-to-day role, he volunteers as a Mental Health First Aider, drawing on his own experiences to support the wellbeing of colleagues across the organisation.

Can you tell us a little about your role at HCA UK?

I've been here for 15 years, starting at Roodlane Medical before it became part of HCA UK. I started as a bit of an IT generalist, doing everything from day-to-day support to building servers and infrastructure. Today, I focus on infrastructure across the whole organisation, helping to keep the systems and technology that support our colleagues and patients running smoothly.

I enjoy the variety of my job. One day I might be helping manage a major incident, and the next I could be working on a large transformation project, such as moving data into new platforms and improving how we work across the organisation.

What has kept you at HCA UK for 15 years?

Without a doubt, it's the culture.

I've worked for some good companies over the years and some not-so-good ones, but HCA UK stands out because of its people. Everyone is approachable, supportive and willing to help each other.

There is a real sense of collaboration that makes a huge difference.

People often describe their workplace as feeling like a family, and while it might sound like a cliché, that's genuinely how it feels here. You're never just a number. You're part of a team where people care about each other, and that's something I've valued throughout my career.

Why did you become a Mental Health First Aider?

Like many people, I've experienced my own mental health challenges over the years. Because of those experiences, when I saw the opportunity to become a Mental Health First Aider, it felt like a good way to give something back.

For me, supporting others gives me a real sense of purpose, and honestly, helping others also helps me.

The most rewarding moments are when someone you have spoken to later tells you they're doing better, they've sought support, and they're in a more positive place. Knowing that a conversation helped someone take that next step can be incredibly meaningful.

How can Mental Health First Aiders support colleagues?

Mental Health First Aiders are there to listen, support and signpost.

If a colleague is struggling and needs someone to talk to, I can be there to listen and support them. Having lived experience means I can often relate to what someone might be going through and approach those conversations with empathy and understanding.

Importantly, we're not there to diagnose or provide therapy. Our role is to be approachable, compassionate and help people access the support available to them.

Why is it important to have mental health support in the workplace?

We spend a huge proportion of our lives at work, so if someone is struggling, those challenges don't simply disappear when they walk through the office door.

Having Mental Health First Aiders available creates another avenue for support. It can help people feel heard, understood and connected to the right resources before problems become bigger issues.

At HCA UK, colleagues genuinely care about one another, and initiatives like this reinforce that culture of support.

Why is men's mental health an important conversation?

Things have improved significantly in recent years, but I still think there's work to do when it comes to men's mental health.

Many men have grown up with the idea that they should keep problems to themselves, push through difficulties and avoid asking for help. Thankfully, attitudes are changing, particularly with younger generations, but those barriers still exist.

My own experiences have reinforced how important it is to talk openly about both physical and mental health. Seeking support isn't a sign of weakness. In reality, recognising when you need help and taking action is one of the strongest things you can do.

For some men, speaking to another man who has faced similar challenges can make it easier to open up. That's why it's important to have a range of people available as part of a support network, so colleagues can find someone they feel comfortable talking to.

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