Our privacy policy

Data protection
HCA is registered under the Data Protection Act 1998. The confidentiality of your information is of paramount concern to HCA. To this end, HCA fully complies with data protection legislation and medical confidentiality guidelines.
Information submitted to HCA over this website is normally unprotected until it reaches us. Users are requested not to send confidential details or credit card numbers, for example, by email, unless specifically requested by HCA.

We will retain data about you which we obtain as a result of you visiting this website. We may use that information to provide you with details of products or services (whether provided by us or others) which we believe may interest you, unless you indicate at the relevant part of the website to the contrary.

When you send an email or complete an enquiry form, HCA will not share your email address or private information with anyone outside of the HCA, with the exception of consultants who provide the services about which you are enquiring or other suppliers (in particular those who support our IT systems) who are under strict confidentiality requirements.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to let us know.

Category 2: performance cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

By using our website, you agree that we can place these types of cookies on your device.

List of cookies

Name: Google Analytics

What they do: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.

Utma - this expires after 2 years
Utmb - expires after 30 mins
Utmc - session cookie which expires at the end of use
Utmz - expires after 6 months
_gid – unique cookie ID for user
_gat_tealium_0 – connects tag management to analytics
digitaldata_previous_page_cookie – stores the previous page visited

Name: Google Optimize

What they do: Google Optimize uses a cookie to run experiments and to track user journeys through these differing experiments.

_gaexp - depends on the length of the experiment but typically 90 days.

Name: Tealium IQ

What they do: Tealium IQ sets cookies to serve the correct scripts to a page and to support the analytics statistical data.

utag_dom – Session cookie which expires at the end of use
utag_main – Expires after one year

Name: Infinity Cloud

What they do: Infinity Cloud sets cookies to share a telephone number to a user that persists while the cookie is present. This is also to support statistical analysis of website use.

The duration of the following Infinity cookies is 10 years, unless you delete your browser history/cookies. 

Name: AdInsight

What they do: These cookies are used to help measure phone call analytics. They track visitor numbers who contact us by phone so we can improve our marketing communications.

_adiCookieCheck - this expires at the end of session

Name: adiLP

What it does: This is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.

expires after 1 hour

Name: adiV

What it does: This contains an identifier number which is used by AdInsight to track a visitor over time. This allows AdInsight to show multiple visits made by a customer over time from the same browser. This cookie is set to expire 1 year after the visitor leaves the website.

expires after 1 year

Name: adiVi

What it does: This contains an identifier number which is used by AdInsight to help track a visitors path while they are on the website. This cookie is set to expire 30 minutes after the visitor leaves the website.

expires after 1 hour

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect are anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these types of cookies on your device.

List of cookies:

Name: YouTube

What they do: This cookie allows videos to be streamed through the website. It does not collect personal information about the user of a device.

This cookie expires after 1 year

Removing and disabling cookies

If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit. For more help on how to disable your cookies or delete them visit www.aboutcookies.org.

Content management and responsibility

HCA International Limited, "HCA UK", and the hosts of this website, accept no responsibility for, and exclude all liability in connection with browsing this website, use of information on this website and downloading any material from it, including, but not limited to, any liability for errors, inaccuracies, omissions or misleading or defamatory statements.


Although every reasonable effort is made to ensure that files are free of defects and viruses, there are no guarantees that they are free from defects or computer viruses. Therefore, no warranty or guarantee is given by HCA UK, regarding files downloaded or accessed through HCA UK's website or through a link accessed via HCA UK's website.

Use of data

This Website is intended to enable information relevant to the work of HCA UK, to be freely available on the World Wide Web. Whilst HCA UK hopes you find this website interesting and informative, the contents are for general information only. HCA UK believes the contents to be true and accurate as at the date of writing, but can give no assurances or warranties regarding the accuracy, currency or applicability of any of this website's contents. As such, the contents of this website should not be relied upon. In addition, none of the content of this website will form any contract between HCA UK and any user of the website, nor constitute any offer by HCA UK. The use of and access to pages of the HCA UK website is subject to the foregoing disclaimer, and terms and conditions set out below. By using or accessing this Website, you agree to be bound by these terms and conditions.

HCA UK shall not be liable for any loss or damage howsoever arising in connection with the content of the website. HCA UK does not guarantee that the website will be error-free, omission-free, uninterrupted or without delay.


Whilst HCA UK makes all reasonable attempts to exclude viruses from the website, we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free.

Users are recommended to take appropriate safeguards before downloading information from this website. 

Access to information

HCA UK will not share your confidential information with anyone outside of HCA UK. You are prohibited from posting or transmitting, to and from, the Website any unlawful, threatening, defamatory, obscene, and pornographic or other material which would violate any law.

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. HCA UK makes no representation that any information, product or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Website availability

Although the Website has been tested and should work correctly under normal circumstances, there are many factors both within and outside of the control of HCA UK, which may prevent the website from being available. No responsibility is accepted by HCA UK, for any losses howsoever caused that may arise from an inability to access or to access resources through its Website. If you find any errors within the HCA UK website, including links that do not work, pages linked to the wrong document and out of date information, please email the HCA Healthcare UK digital team.

Receptionist smiling at patient

Our patient data policy

We respect your privacy. Find out more about how we securely store your health information and what we're legally obliged to report on.

back to top