Patient Administration Officer

Role: GP / Health Centre Private Patient Coordinator

Location: Marylebone, London. Prestigious Private GP & Health Clinic
Hours: Full-time, Monday to Friday
Shifts: Rotating early and late shifts between 7:30am – 7:30pm
Contract: Permanent
Salary: £30,000 – £35,000 (dependent on experience)
Benefits: Competitive benefits package including private medical healthcare insurance and more

We are delighted to offer an exciting opportunity for a professional, welcoming, and patient-focused Private Patient Coordinator to join our outstanding private GP and health clinic in Marylebone.

This is a varied and rewarding front-of-house role, ideal for someone who thrives in a people-facing environment and takes pride in delivering exceptional service. Working as part of a friendly and collaborative team, you will support both patients and clinicians to ensure a seamless, high-quality experience for our private patients.

Combining reception duties, clinical coordination, and high-level administration, this role plays a vital part in delivering a truly five-star private funded patient journey, from first contact through to referrals, follow-ups, and ongoing care.

Many of our senior colleagues began their careers in this position and progressed into leadership, practice management, and patient services roles. We are committed to your development and will provide mentorship and training to support your long-term career growth.

What you’ll do: 

• Welcome patients and visitors with warmth and professionalism, ensuring they feel supported and valued from arrival

• Engage with patients throughout their journey, answering queries clearly and maintaining a calm, reassuring environment

• Ensure all required patient documentation is completed, signed, scanned, and accurately recorded

• Manage patient flow and waiting areas to ensure clinics run smoothly and on time

• Coordinate and manage patient bookings and appointments

• Maintain accurate and confidential patient records and databases

• Support GPs with clinical notes, referrals, correspondence, and reports

• Process invoices and billing accurately and efficiently

• Assist with the preparation and delivery of health screening reports

• Liaise with consultants, hospitals, and insurers to support coordinated patient care

What You Will Bring

• Previous front-of-house or receptionist experience within a GP practice or health centre

• Excellent communication and five-star customer service skills, both face-to-face and via phone/email

• Strong administrative and organisational skills with exceptional attention to detail

• Confidence working independently in a fast-paced, professional healthcare environment

• Proficiency in Microsoft Office and general IT systems (full training provided on internal systems)

• Ability to multitask, prioritise effectively, and remain calm under pressure while putting patient needs first

• Flexibility to work early and late shifts on a rota basis

• A genuine commitment to HCA Healthcare UK’s values of care, integrity, excellence, and teamwork

Why HCA UK? 

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Officer, you’ll be eligible for: 

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. 

• Private Healthcare Insurance for treatment at our leading hospitals. 

• Private pension contribution which increases with length of service. 

• Season Ticket Loan and Cycle to Work scheme. 

• Group Life Assurance from day one. 

• Critical illness cover. 

• Enhanced Maternity and Paternity pay. 

• Corporate staff discount for all facilities including Maternity packages at The Portland. 

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you. 

• Discounts with over 800 major retailers. 

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Culture and values 

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. 

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: 

• Unique and Individual: We recognise and value everyone as unique and individual 

• Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: 

• We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: 

• We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity 

Reasonable adjustments 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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