Director of Quality and Risk

Director Quality and Risk

London, The Harley Street Campus

Full time

Permanent

Salary: Competitive

We have an exciting opportunity for a Director of Quality and Risk to join our The Harley Street Campus which includes; The Harley Street Clinic, The Princess Grace Hospital, Sarah Cannon Research Centre, Leaders in Oncology Care and HCA private care at University College Hospital.

Within the Campus at HCA Healthcare, everything we do is guided by our core values of kindness, compassion, integrity and excellence. As a Director of Quality and Risk, you will play a critical executive leadership role in ensuring our patients receive safe, high‑quality care, driven by a strong central HCA clinical governance framework.

Reporting to the Chief Nursing Officer with a professional reporting line into the Assistant Vice President of Quality, you will be an expert authority on quality, patient safety, risk management and regulatory compliance. You will set strategic campus direction, provide assurance to the Board, and lead a culture of continuous improvement, learning and accountability.

This is a highly influential role, offering the opportunity to shape HCA wide organisational strategy, strengthen regulatory assurance, and lead meaningful improvements in patient experience and outcomes.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.  

What you’ll do:

• Provide executive leadership on clinical governance, quality, patient safety and risk management across the Harley Street Campus

• Act as the campus lead for regulatory compliance, accreditation and Care Quality Commission (CQC) standards

• Implement and oversee robust quality and risk management frameworks aligned to the overall HCA governance strategy

• Advise the Executive Team and Board on high‑risk incidents, serious incidents, complaints and regulatory matters

• Lead the oversight of PSIRF within the campus and contribute to HCA wide learning

• Ensure effective, transparent complaints management in line with legislation and HCA standards

• Champion a culture of safety, learning, openness and continuous improvement

• Provide senior leadership to the Governance team, building capability and fostering high performance

• Build effective relationships with clinical leaders, senior managers, regulators and external stakeholders

What you’ll bring:

• Extensive senior‑level experience in quality, governance, risk management and regulatory compliance within a complex healthcare environment

• Expert knowledge of clinical governance frameworks, patient safety systems and healthcare regulation

• Proven experience leading serious incident investigations, complaints management and regulatory engagement

• A strong strategic mindset with the ability to translate regulatory and quality requirements into practical, effective solutions

• Credibility and confidence to operate at Executive and Board level, influencing senior stakeholders

• An inclusive, compassionate leadership style aligned to HCA’s values and patient‑first culture

• Excellent communication skills, with the ability to present complex information clearly and effectively

• A commitment to continuous improvement, high standards of care, and leading by example

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

We believe that by caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Director of Quality and Risk you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers