Financial Coordinator

Job Description

Financial Coordinator

London, The Harley St Clinic (with flexibility to cover other sites)​

Full-time 37.5 hours per week

Shifts between 7am-6pm

Permanent

We’re looking for a Financial Coordinator to join our team based at The Harley St Clinic. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. As a Financial Coordinator, you will play a vital role in delivering a high-quality service to our patients.

This role will involve providing a comprehensive range of administration services to patients, consultants and other third parties in a high volume and pressurised environment.

The Financial Coordinator is responsible for reviewing the in-house financial worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with all stakeholders to ensure patient’s financial coverage.

The Financial Coordinator will support outpatient services in relation to escalated pricing queries and work closely with clinical teams, revenue cycle teams and third-party sponsors to ensure timely and accurate patient registration and interim billing

What you'll do:

• Greet patients and visitors with a friendly and professional demeanour.  
• Communicate efficiently and professionally to all internal and external stakeholders.
• Maintain accurate and up to date information on the hospital database during the patient journey.
• Collection and processing of patient funds 
• Responding to account queries and complaint resolution
• Support and cover Admissions as and when required

What you'll bring:

• Excellent customer care skills
• Problem solving ability including patient and consultant complaints
• Excellent organisational and communication skills in order to timely communicate clearly and concisely both verbally and in writing
• Good IT skills
• Finance study/qualification desirable

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day, you’ll be eligible for the following:

• For 40 hours full time contracts, 264 hours holiday each year (inclusive of bank holidays) increasing with service, with option to buy or sell leave to suit you. This is pro-rata for part time contracts.
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers
• Access to wellbeing support tools, through us thrive 365 channels, onsite mental health first aiders, and free counselling up to 6 sessions per annum

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.