GP Relationship Manager

Job Title: GP Relationship Manager
Location: London – Field Based
Full time / 37.5 hours per week
Permanent
Salary: £40,000 Plus up to 40% Bonus & £6000 Car Allowance

Area: North & North East London

We’re looking for a GP Relationship Manager to join our GP Relationship team covering our North & North East London territory.

As a GP Relationship Manager, you’ll be maintaining and developing relationships between our HCA UK facilities and referring partners in and around London whilst developing the network. This is a field-based role where you will market our facilities’ services to GPs and other health professionals. This position reports to a Regional Relationship Manager.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our GP relationship team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Deliver a high standard of support and communication to GP practices and other healthcare professionals.

• Actively prospects for new business and growth

• Develop an understanding of HCA UK service lines to promote to referrers, practice staff, and other clinic personnel and ensure referrers are aware of our referral pathways

• Establish strong and productive multi-level relationships with key GP practices and other referring health professionals, clinicians, and practice staff whilst presenting a credible image to these external stakeholders.

• Completes consultative sales meetings with referrers to gain a thorough understanding of customer needs, business and challenges, and uses that understanding to develop a sales plan and customer-focused solutions to drive facility growth.  Consistently uses CRM system to track activities. 

• Engage with Marketing to develop GP-focused collateral and support local marketing plans engaging with schools, residences, and business parks

• Collaborate with our Events Managers and consultants to organise and plan educational sessions and events for referrers (i.e. Lunch & Learns)

• Attend GP and other referring health professional focused events to include networking events, evening GP seminars/webinars, and GP and consultant networking breakfast meetings. (Some events are outside normal shift hours and may include some evenings and weekends)

• Visit target referring practices educating referrers on services offered by facility and effectively conveys benefits of the business relationship.

• Identify barriers and communicates to leadership using CRM system. Is responsible for Issue Resolution processes and works to implement solutions and completes follow-up meetings to gain or retain business.

• Develop understanding of customer’s business and challenges, and uses that understanding to develop sales plan and customer focused solutions.

• Prepares and presents sales reports as required by leadership to identify trends, additional business opportunities and obstacles to business growth.

What you’ll bring:

• Customer Focus – Creates customer focused practices to ensure that the customer perspective is the driving force behind business decisions and activities.

• Driving Execution/Results – Ability to translate initiatives into action and creates accountability in self and others.

• Compelling Communication – Communicates in a focused and compelling way that drives thought and action.

• Building Strategic Relationships – Ability to effectively communicate complex strategy to all customer bases to achieve goals

• Effective Administrative Skills – Ability to prioritise and manage time to ensure appropriate resource allocation and optimisation.

• Emotional Intelligence – Establishes and sustains trusting relationships in the context of a complex political environment.

• Business Acumen – Clearly understands facility and division opportunities and leverages that understanding to reach goals.

• Sales Ability/Persuasiveness - Uses appropriate interpersonal styles and communication methods to gain acceptance of facility services from current and prospective customers.

• Seasoned “consultative or service-oriented” sales experience required. 

• 2-5 years of progressive healthcare sales experience in hospital, pharmaceutical or device sales; comparable experience may be considered.

• Microsoft Office Suite experience to include Excel and PowerPoint

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

Being part of a large multisite, established healthcare group, we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees,

, we empower them to provide exceptional care for our patients.

That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a GP Relationship Manager, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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