Receptionist

Job Title: Receptionist
Location: London Victoria
Part time: 32 hours per week (full time being 40 hours)
Shift times: Monday – Thursday (clinic closes at 5pm)
Permanent
Salary: £29,036.80 pro rata

We’re looking for a Receptionist to join our Primary Care Team based in Victoria at our GP clinic which is based on a prestigious client site. You will work alongside our primary care multi-disciplinary team which includes Physios, Psychologists, GP's and Health Screening Doctors, Nurses and Healthcare Assistants.

As a Receptionist, you'll be the welcoming face of the company, you will be required to provide a warm, friendly and knowledgeable service at all times, as well as being immaculately presented in the front of house uniform. You will be expected to provide an emphatic and efficient patient experience from start to finish.

Although working alongside the primary care team onsite, you will be the sole Receptionist here. However, you will liaise with other Reception colleagues at our other site on the South Coast. Some of the duties will include looking after multiple inboxes, dealing with blood collection to go to the labs, appointment managements for ECG's, Scans and other diagnostics, Clinial Waste Services and assisting the GP's.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Reception but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• To meet and greet all patients, visitors, GP’s and staff and assist with their enquiries

• To have a good understanding of the medical system and the relevant Microsoft office programs

• Issuing clients with the necessary paperwork and explaining forms

• Dealing with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills

• To work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey

• To be visible accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed. In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.

What you’ll bring:

• Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous

• Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent

• Excellent spoken and written English

• Computer literate with proven experience of Microsoft Office and experience of information systems

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values  

HCA Healthcare UK is an equal opportunity employer, committed to fostering a culture that embraces diverse perspectives and promotes our values across all areas of our organisation. As a valued member of our team, you will be expected to uphold and demonstrate HCA Healthcare UK’s core values through respectful behaviour and conduct. This includes a commitment to fostering Inclusion in all aspects of your role. We approach every patient and colleague with empathy, kindness, and understanding, ensuring a supportive and caring environments for all. We strive for excellence in everything we do, continuously improving our skills and services. Additionally, we encourage sustainable practices by considering the environmental impact of your actions whenever possible.

Reasonable adjustments 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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