International Relations Manager

We’re looking for an International Relations Manager to join our International Business Team at The London Bridge Hospital, London, rated 'outstanding' by the CQC and based in South East London. The campus encompasses an outpatients and diagnostic centre in The Shard; the large world-class hospital based at the Tooley Street site; Private Care at Guys, which is on the top four floors of Guys Hospital Cancer Centre.  With 167 beds, 26 ICU beds and 10 operating theatres we offer our patients exceptional treatment across a multitude of acute and complex care and have use of the latest technologies and healthcare innovations. 

As an International Relations Manager, you’ll play a pivotal role in supporting overseas patients and their families throughout their care journey. You’ll act as a key point of contact between embassies, international health offices, insurers, consultants and hospital teams, ensuring a seamless, culturally sensitive and high-quality experience from referral through to discharge.

You’ll manage referrals from international sources, coordinate Letters of Guarantee (LOGs), support consultants with overseas business expectations and ensure accurate records are maintained throughout each patient’s stay. Working closely with Heads of Department and senior leadership, you’ll help improve services, support international business development initiatives and represent The London Bridge Hospital at promotional and educational events. You’ll also ensure appropriate translation services are in place, particularly for Middle Eastern patients, and maintain strong relationships with in-country officials and overseas agencies.

At HCA UK, we care about what you care about. We care that you want to deliver the very best service. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you care for our patients.

What you’ll bring:

- Proven experience managing relationships with international clients, embassies or overseas healthcare stakeholders

- Strong organisational skills with the ability to manage referrals, documentation and LOGs accurately

- Confidence working under pressure and resolving complex or urgent issues efficiently

- Excellent communication skills with a tactful, culturally sensitive and patient-focused approach

- The ability to work collaboratively with consultants, senior leaders and multidisciplinary teams 

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has grown to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, medication and facilities. As part of a large, multi-site healthcare group, you’ll benefit from unrivalled opportunities for career development, alongside working conditions that prioritise your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why, as an International International Relations Manager, you’ll be eligible for:

- 25 days holiday each year (plus bank holidays), increasing with service, with the option to buy or sell leave

- Private Healthcare Insurance at our leading hospitals

- Private pension contribution increasing with length of service

- Season Ticket Loan and Cycle to Work scheme

- Group Life Assurance from day one

- Critical illness cover

- Enhanced Maternity and Paternity pay

- Corporate staff discounts, including maternity packages at The Portland Hospital

- A comprehensive range of flexible health, protection and lifestyle benefits

- Discounts with over 800 major retailers