Please note that for any life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately.
COVID 19: Changes to your walk-in clinic
To ensure we continue to deliver high quality care in the safest possible environment, for the moment we are no longer offering a walk-in clinic service at our Urgent Care Centres. You can book an appointment by calling 020 3733 5849.
When speaking on the phone our clinical staff will ask if you are experiencing any COVID-19 symptoms, and you will then be screened again in person on arrival at your local Urgent Care Centre.
Please note that our Urgent Care Centres in London Bridge and Chelsea are currently closed.
Click here for our latest informationAbout urgent care
Located across a number of our HCA UK London hospitals, our urgent care centres treats children and adults who experience sudden health problems or injuries.
Providing patients with rapid access to specialist care from an HCA UK emergency doctor, we are able to treat a wide range of minor illness and injuries, including:
- Bladder and kidney problems
- Broken bones
- Chest infections and respiratory problems
- Flu symptoms and vaccinations
- Minor burns, wounds and injuries
- Persistent headaches
- Sports injuries
- Stomach problems
- Urinary infections
- Women’s health conditions
For patients aged 0-17 years only, please visit the Urgent Care Centre for Children at the Portland Hospital.
How urgent care works
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Do I need an appointment for urgent care? icon plus
We are not currently able to accept walk-in appointments and they will be done virtually. The only exception is Urgent Care for Children at The Portland Hospital who are still accepting face-to-face consultations.To make an appointment at a HCA UK Urgent Care Centre, please call 020 3733 5849. Opening times will vary by centre, so please be sure to check the associated page for opening hours before visiting.
You'll then be seen by one of our urgent care doctors, who will conduct a more thorough diagnostic examination and order any additional tests if required.
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What if I need further treatment? icon plus
Our urgent care doctors are able to cope with most conditions, successfully treating around 85% of patients immediately on-site. However, for those requiring further diagnostic tests, such as MRI or CT scanning, or further hospital treatment, we have a permanent rota of on-call consultants from multiple medical specialties who are available to provide care quickly.
We are able to provide a consultant referral. From this point, costs can be covered by obtaining authorisation for use of private medical insurance. Alternatively, you can choose to self-pay.
Our urgent care expertise
When you visit an HCA UK Urgent Care Centre, you'll gain access to our world-class network of London private hospitals. All of our hospitals are equipped with the latest in diagnostic imaging technology and offer full access to pathology testing.
Each hospital also offers full intensive care back-up (Level 3 critical care), including paediatric intensive care (PICU) at The Portland Hospital for Children. Each of our hospitals specialise in acute care, which provides you the reassurance that whether it is you or your loved ones who are under our care – you’re in safe hands from a consultant – in either an outpatient or inpatient setting.
Urgent Care Centres near you
We provide exceptional instant response to sudden onset of illness, urgent medical conditions and sports injuries. We are no longer accepting walk-in patients, you will need to book an appointment in advance.
Urgent care prices
An initial consultation with an urgent care doctor is £100 for adults, and £150 for children (UCC for children at The Portland Hospital only).
Our price list is a guide to the costs of treatments carried out within the Urgent Care Centre, which are paid for on a self-funded basis. It is possible you may need one or several items from this list.
If you need further care via a consultant referral, the cost of ongoing care will be explained to you. At this stage, if you have private medical insurance, you will be able to seek authorisation for treatment.
It is also possible to self-pay for treatment in any of our hospitals, and pricing can be explained to you by our business offices.
Urgent Care for Children
At The Portland Hospital, we provide quick access to urgent care for children under the age of 18. This is the first specialist urgent care centre for children in the UK private health sector.
Urgent Care Centre for Children opening hours
Due to Covid-19, the timings to our urgent care service has been changed. Please check our webpage for our new opening hours
How to access our Urgent Care Centres
We are not currently able to accept walk-in appointments. To make an appointment at a HCA UK Urgent Care Centre, please call:
For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department