Acute Admissions Service

A 24-hour direct admissions service for GPs and consultants into HCA UK for unplanned, urgent medical admissions. You will require a GP referral letter to be admitted to AAU.


Our Acute Admissions Service provides 24/7 care for urgent and unplanned medical admissions, so your patients can benefit from consultant physician-led care without delay.
This Service is available across four of our London hospitals, The Wellington Hospital, The Lister Hospital, The Princess Grace Hospital and London Bridge Hospital and offers:
  • 24/7 rapid referrals
  • 24/7 consultant physician-led service
  • 24/7 consultant on-call rota
  • 24/7 private ambulance service
  • 24/7 resident doctors & specialist nurses
  • Admission within two hours*
  • Entire referral process managed by us
  • Direct access to diagnostics and imaging
  • Largest private intensive care network


Call us today on 020 3993 4999

Inclusions and exclusions criteria

Guidance for referring doctors


Unplanned, urgent (non-emergency) medical conditions. Common conditions include:

  • Patient readmissions following post-operative medical complications.
  • Respiratory conditions including pneumonia and COPD.
  • Cardiac conditions including heart failure, arrhythmias, blood clots, pulmonary embolism and deep vein thrombosis.
  • Neurological conditions including acute confusion, worsening dementia and seizures.
  • GI, Liver and HPB conditions including acute biliary problems, acute appendicitis and intestinal obstruction.
  • General medical conditions including acute infections, worsening diabetes and geriatric conditions.


HCAs Acute Admission Service can treat anyone 18 years of age and over, with the following exceptions:
  • Women over 20 weeks' gestation presenting with an obstetric problem
  • Acute onset of stroke
  • Acute MI / STEMI / crushing chest pain
  • Acute psychiatric episode
  • Major blood loss
  • Emergency trauma
  • Severe burns
  • Suspected poisoning

PLEASE NOTE: Our Medical Concierge Centre Team are there to guide you on appropriate referrals within HCA UK and each admission will be independently assessed. For medical emergencies and life-threatening conditions, please call 999 immediately for appropriate care and transfer to Accident and Emergency. Once the patient is stable and appropriate to transfer, we can facilitate a bed to bed transfer via private ambulance into HCA UK if required.

One service, four locations


The Wellington Hospital

Wellington Place, London. NW8 9LE


The Lister Hospital

Chelsea Bridge Road, London. SW1W 8RH


The Princess Grace Hospital

42-52 Nottingham Place, London. W1U 5NY


London Bridge Hospital

27 Tooley Street, London. SE1 2PR

Round-the-clock care without delay

We understand that speed is crucial to all urgent admissions, which is why we can admit patients within just two hours of an enquiry*.

Our 24/7 medical Concierge Centre team comprises of clinical call handlers with specialised training in medical and surgical care, and experienced patient liaison officers. From the moment you call, our advisors will personally manage the entire referral ensuring the patient is rapidly transferred to the most appropriate acute admissions facility within HCA UK, where they will receive consultant-led care without delay.

From the very first call, they act as a single point of contact and liaise with the patient, next of kin, hospital teams and third-party assistance companies to provide a safe and rapid handover and admission.


Consultant physician-led care on admission

Across our Acute Admissions network we have Consultant Physicians on-call 24/7 delivering rapid on-site patient assessment. Patients are triaged to establish an appropriate care pathway and are supported by key specialties available on our consultant on-call rota.

The scale of our service and the experience of our multidisciplinary teams meant that we were able to admit over 1,200 patients from over 800 clinicians into our Acute Admissions Service in 2022 including successfully transferring over 150 patients from the NHS to one of our HCA UK facilities.

Simple and complex cases, day or night

All four of our Acute Admissions facilities are equipped to care for complex patients requiring acute medical care, so no matter where they’d admitted or what their condition, you can rest assured that they’ll receive the highest standard of care available.

Leading consultants provide comprehensive medical cover through our on-call rota in each of the following specialties:

  • Acute Medicine
  • Cardiology
  • Gastroenterology 
  • General Surgery
  • Gynaecology
  • Haematology
  • Neurology
  • Neurosurgery
  • Orthopaedics
  • Pain Management
  • Radiology
  • Respiratory Medicine
  • Urology

Leading the sector for unplanned medical admissions

Our four Acute Admissions facilities are conveniently located across the capital to give patients fast access to acute care no matter where they are in London and each is equipped to the highest standard.

Wherever they’re admitted, patients have direct access to diagnostic tools and imaging services, including the latest MRI and CT scanners, onsite pharmacies and a 24/7 pathology service for immediate results.

Across our facilities we have 125 ICU beds, more than any other private provider in London. All our Intensive Care Units (ICU) deliver the very highest safety standards and regularly accept critically ill NHS patients with complex needs.

Call us today on 020 3993 4999

*Admitting times may vary, subject to the circumstance of the referral.
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