Your visit

When you're one of our patients or visitors, we want you to experience the best care in a supportive, welcoming environment. From the moment you step through our door, we look after everything so you can focus on your recovery or being there for a friend, partner or relative.

What you need to know

Before you arrive

We'll send you a registration form in the post. Please fill it in and return it so it arrives at least a day before your appointment. If you haven't been pre-assessed by one of our nurses, you'll need to fill out a pre-assessment questionnaire and send this back to us, too. Before we can admit you, you have to be screened for MRSA no more than 25 days and no fewer than three days before your admission. It only takes five minutes and involves a few simple swabs. Just get in touch with us and we can book you in. Your consultant will let you know if you need to do anything specific to prepare for your procedure.

If we're seeing you as a day case

When you arrive, please go to the main reception. Your nurse will show you to your private space in the day case area and carry out routine assessments. Your consultant should have already explained what will happen during your procedure but if you have any questions, just ask. After your procedure, you'll be looked after by a recovery nurse. You can go home once we're confident you're well enough — usually two to four hours after your procedure. Your nurse will talk to you about aftercare and make sure you have everything you need for a comfortable recovery. Please arrange for someone to pick you up and drive you home.

If we're seeing you as an outpatient

Please come to the main reception when you arrive. Make sure you have everything you've been asked to bring and that you've followed any instructions about preparing for your appointment. Your nurse will show you where you need to go and they can answer any questions you might have. Your nurse may also carry out some routine assessments. Your appointment shouldn't take longer than four hours. If your consultant says you're allowed to eat and drink, tea and coffee is complementary and you can order food.

If someone is waiting for you

We have a small area where friends, relatives and carers can wait for you. Tea and coffee is complementary. However, the high street is nearby so we recommend that they go there. We always give them a rough idea of when to come back.

International patients

If you're travelling from abroad for care at one of our hospitals, our dedicated international team will support you throughout your time with us.
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