Medical Secretary

• Role: Medical Secretary to GP
• Division: HCA Primary Care
• Location: The London General Practice
• Shift Times: Monday – Friday
• Weekly Hours: 40 Hrs Per Week
• Contract: Permanent
• Salary: £32,000 to £35,000 (DOE) Plus vast array of additional benefits, including private healthcare, finance, retail, and wellbeing services, and support for career development to complete Masters in Advance Nursing, if desired.

About HCA UK Corporate Healthcare:

HCA Healthcare UK is a leading provider of Corporate Healthcare services, delivering high-quality, personalised care directly within the workplace. We embed our clinical teams inside some of the UK’s most prestigious organisations including global banks, insurers, and professional services firms ensuring their employees have direct access to exceptional healthcare support.

The Opportunity:

We're looking for a Medical PA/ Secretary to join our supportive Primary Care Team based in The London General Practice to work for a GP. The London General Practice is based in Harley Street and is one of London's most prestigious Doctors clinics. LGP cares for a wide range of patients from all over the world, many of them well known from industry, politics, media and film.

The Medical PA role is a very exciting one as you will work closely with a GP to support the care for their patients. As a Medical Secretary you’ll be responsible for ensuring the continued provision of the highest quality of secretarial and administrative support in Primary Care. The team is friendly and you will enjoy working in our busy prestigious private clinic.

What You’ll Be Doing:

• Secretarial and Administration
• Provide full secretarial support to the Consultant/Practice including but not limited to the following:
• Proactively deal with all incoming queries (internal and external), tracking and prioritising requests.
• Manage all incoming correspondence (letters and emails), responding in a timely and accurate fashion.
• Ensure that all correspondence (letters and emails) are professionally and accurately written.
• Coordinate and organise the Consultant(s)/Practice diary, managing dependencies and minimising disruption where possible.
• Provide other administrative support for the needs of the Consultant(s)/Practice. For example, audio dictation, arranging meetings, filing etc
• Maintain accurate and organised records.
• Proactively work with the Consultant communicating key information at the right time.
• Interface with all other departments/facilities/key teams in communicating necessary information, to assist with patient appointments and admissions.
• Ensure all communication (internal and external / written and verbal) is polite, professional and adheres to HCA service standards.
• Be the main interface with the Patient, ensuring communication is thorough and effective and they are kept updated regarding all necessary information.
• Manage difficult situations in a diplomatic and professional manner.
• Help coordinate the patient journey, proactively managing actions and interfaces, to enable a smooth experience with the Consultant/Practice. For example, arrange admissions, request investigations, obtaining test results etc.
• Ensure the Consultant’s Clinic runs smoothly. For example, effective booking of Patient appointments, ensuring all relevant results and correspondence are available etc
• Ensure all key teams are kept informed of upcoming Clinics and that important information is shared accurately and in a timely fashion.
• Ensure that all appropriate systems (Meditech/Practice Management System etc) are kept accurately updated with all necessary information for the smooth running of a Clinic. For example, appointments, outcomes, admissions etc.

What You’ll Bring:

• Proven experience in a senior administrative or medical secretarial role.  
• Strong knowledge of medical terminology and healthcare procedures.  
• Excellent organisational, multitasking, and time-management skills.    
• Ability to work under pressure and handle sensitive information with discretion.  
• Strong communication and interpersonal skills.  
• Certification in medical administration or a related field is desirable.  

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Medical Secretary you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values:

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.  

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:  

• Unique and Individual: We recognise and value everyone as unique and individual 
• Kindness and compassion: We treat people with kindness and compassion 
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness 
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity 

Reasonable adjustments:

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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