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Privacy Statement

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Your visit

At a time of great uncertainty and worry, you need care from a team of experts you can trust in a comfortable environment. Whether you're coming for your first consultation or you've been referred by a cancer surgeon, we'll do all we can to make you feel as at-home and welcome as possible.

What you need to know

About your first treatment or visit

The amount of time you spend with us will depend on your treatment. It could be a full morning or afternoon, or occasionally up to eight hours. To help pass time, you may want to bring a book or tablet with you. Each of our treatment chairs and beds have an entertainment screen with TV, film, radio and internet access. You should bring headphones in case you want to watch a film or listen to music. You can also connect personal computers and devices to the internet using our wi-fi. Please wear something loose fitting and comfortable. It's also a good idea to bring some extra layers as you may feel a little chilly after your treatment.

If you're taking any medicines

Please bring any medicines you're currently taking with you. And you should also bring a list of any repeat prescriptions from your GP. If you are planning on taking any new medicines, your consultant, clinic doctor, pharmacist or nurse will need to know. This includes any herbal remedies and supplements such as vitamins, garlic capsules, St John’s Wort and Echinacea, or preparations from a homeopathic practitioner. These can sometimes interfere with your treatment so it is important we know exactly what you are taking or planning on taking so we can check that they are still suitable for you.

Involving your friends and family in your care

We know that having a friend, family member or carer with you for support can be really helpful during your treatment and consultations. At LOC, we see carers as your ‘partners in care’. Obviously we always ask for your consent before sharing any information with anyone else. You may want your carer to be involved in some parts of your treatment, consultations and conversations and not in others. This is totally up to you. We are always happy to talk this through with you so please contact the LOC team if you wish to discuss anything further.

Parking your car

We provide free car parking vouchers on the day you're having chemotherapy so please ask one of our reception team for further information. You can park in the streets around the clinic using a telephone payment system. Blue Badge holders can park in Westminster Council bays, which you will find in the surrounding streets. The Platinum Medical Centre at The Wellington Hospital has free valet parking for all of our patients. You may drive up to the entrance where a reception porter will take your car and park it for you. Please let the porters know you are an LOC patient as all outpatients receive priority for parking.

International patient in reception

International patients

If you're travelling from abroad for care at one of our hospitals, our dedicated international team will support you throughout your time with us.

World-leading cancer research

As part of HCA Healthcare UK our patients have direct access to clinical trials at the Sarah Cannon Research Institute UK. If you're eligible and choose to participate, you may receive innovative new treatment and play an essential role in helping to improve cancer care for future patients.
Our aim is to look after your welfare from the moment you arrive at LOC to the end of your treatment and beyond.
Marcella O'Brien

Chief Nursing Officer

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