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Contacting HCA UK

We are currently supporting bookings for remote outpatient consultations by telephone and video.

Once you have spoken to an expert, they will consider whether you need to attend one of our hospitals or clinics for diagnostics and imaging in order to make a diagnosis and consider and necessary treatment.

Our main appointments line is currently available between Monday to Friday from 9am to 5pm

Latest information: urgent care centres

Our Urgent Care Centre service for adults aged 18+ is now available from Urgent Care Centre - Marylebone, at 30 Devonshire Street. 

Please be aware all appointments must be pre-booked by calling 020 3733 5849.

Our Urgent Care Centre for Children at The Portland Hospital remains open for pre-booked appointments.

To book an appointment for your child call us on 020 3733 5849.


Please note, our Urgent Care Centres in London Bridge, St John's Wood and Chelsea are currently closed. 

For any life-threatening conditions patients should always call 999 or go the nearest NHS emergency department.  

Latest information: hospitals & clinics

The Harley Street Clinic

  • New Malden Outpatients and Diagnostics Centre icon plus

    New Malden Outpatients and Diagnostics is temporarily closed

    • If you had a scheduled appointment with us, or regularly come to us for your care, please contact your consultant for further advice

    We apologise for any inconvenience this may cause.

  • The Prostate Centre icon plus

    The Prostate Centre is temporarily closed.

    • If you had a scheduled appointment with us, or regularly come to us for your care, please contact your consultant for further advice

    We apologise for any inconvenience this may cause.

Lister Hospital

London Bridge Hospital

  • City of London Medical Centre icon plus

    • City of London Medical Centre is temporarily closed
    • If you have any queries about this, please call 020 7234 2009

      We apologise for any inconvenience caused by the closure of this centre.

  • 120 Old Broad Street icon plus

    • 120 Old Broad Street Outpatient and Diagnostic Centre is temporarily closed.
    • If you have a query relating to a scheduled appointment, or you regularly visit us for your care, please call 020 7234 2009.

    We apologise for any inconvenience caused by the closure of this centre.

     

The Princess Grace Hospital

  • London Digestive Health icon plus

    In order to reduce the need to patients to travel or come into contact with others, we can continue to provide timely and expert care via video and phone consultations. 

    If we believe there is a need for urgent care to be delivered, we will consider how to take your treatment forward. If we believe that diagnostics and treatment can be safely delayed, we will make sure that you have access to care as soon as is possible after the current situation has eased. 

    Please contact 020 7616 7645 with all queries about accessing care during this time. 

Latest information: primary care services

  • Primary care icon plus

    • Private GP appointments are primarily available via video or telephone consultation using the My HCA GP app (Apple / Android)
    • In-person GP appointments need to be booked subsequent to a video or telephone consultation and can be booked via our contact centre on 0345 437 0691
    • We are postponing health screening appointments until further notice
    • Psychology appointments will take place via video or, telephone consultation, unless by exception with clinical justification
    • Physiotherapy appointments will be hosted via video, or telephone consultation, unless by exception with clinical justification
    • Occupational Health support is being modified to meet the needs of this challenging time
    • Corporate client services are being adapted regularly to ensure support for employees. The client relations team can be contacted on 01745 775894, or via your corporate account director.

Supporting the NHS

HCA Healthcare UK is proud to be able to provide support to the NHS through this difficult period and talks are ongoing about how we can be most helpful. Click here to find out more
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