Once you have spoken to an expert, they will consider whether you need to attend one of our hospitals or clinics for diagnostics and imaging in order to make a diagnosis and consider and necessary treatment.
Our main appointments line is currently available on Monday to Friday from 8am to 8pm, and Saturday from 9am to 5pm
Latest information: urgent care centres
Please be aware all appointments must be pre-booked by calling 020 3733 5849.
Our Urgent Care Centre for Children at The Portland Hospital remains open for pre-booked appointments.
To book an appointment for your child call us on 020 3733 5849.
Please note, our Urgent Care Centres in London Bridge and Chelsea are currently closed.
For any life-threatening conditions patients should always call 999 or go the nearest NHS emergency department.
Latest information: hospitals & clinics
The Harley Street Clinic
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New Malden Outpatients and Diagnostics Centre icon plus
New Malden Outpatients and Diagnostics is temporarily closed
- If you had a scheduled appointment with us, or regularly come to us for your care, please contact your consultant for further advice
We apologise for any inconvenience this may cause.
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The Prostate Centre icon plus
The Prostate Centre is now open. Its opening hours are Monday to Friday, 9am to 5pm.
To make an appointment please call 020 79359720.
Lister Hospital
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Lister Fertility Clinic icon plus
- Lister Fertility Clinic has made some changes to services
- Visit the dedicated website for more information
- If you have any questions about your care at Lister Fertility Clinic, please contact us on 020 7881 2000.
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Chiswick Medical Centre has reopened with reduced opening hours. Current opening hours are Mon - Fri 9am to 5pm. -
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- Our HCA UK Urgent Care Centres in Marylebone and St John's Wood are open
We apologise for any inconvenience caused by the changes of these services.
London Bridge Hospital
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- HCA UK at Docklands is temporarily closed
- If you have a query relating to a scheduled appointment, or you regularly visit us for your care, please call 020 7234 2009
We apologise for any inconvenience caused by the closure of this centre.
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120 Old Broad Street icon plus
- 120 Old Broad Street Outpatient and Diagnostic Centre is temporarily closed.
- If you have a query relating to a scheduled appointment, or you regularly visit us for your care, please call 020 7234 2009.
We apologise for any inconvenience caused by the closure of this centre.
The Princess Grace Hospital
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In order to reduce the need to patients to travel or come into contact with others, we can continue to provide timely and expert care via video and phone consultations.
If we believe there is a need for urgent care to be delivered, we will consider how to take your treatment forward. If we believe that diagnostics and treatment can be safely delayed, we will make sure that you have access to care as soon as is possible after the current situation has eased.
Please contact 020 7616 7645 with all queries about accessing care during this time.
Latest information: primary care services
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Primary care icon plus
- Private GP appointments are primarily available via video or telephone consultation using the My HCA GP app (Apple / Android)
- In-person GP appointments need to be booked subsequent to a video or telephone consultation and can be booked via our contact centre on 0345 437 0691
- Health screening is now available via our large network of health clinics and also from home with remote screening and virtual consultation options
- Psychology appointments will take place via video or, telephone consultation, unless by exception with clinical justification
- Physiotherapy appointments will be hosted via video, or telephone consultation, unless by exception with clinical justification
- Occupational Health support is being modified to meet the needs of this challenging time
- Corporate client services are being adapted regularly to ensure support for employees. The client relations team can be contacted on 01745 775894, or via your corporate account director.