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Cookies on hcahealthcare.co.uk

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie group mandatory

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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These cookies are required

Functional

Record information about choices that you have made, and they also allow us to tailor the website to suit your needs.

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These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect are anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these types of cookies on your device.

 

Marketing

Are used to track visitors across website. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. 

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf.
All information these cookies collect is aggregated and therefore anonymous. No personal information is shared to third parties. Any personal information collected while using our website could be used for direct marketing from HCA only.

Performance Cookies

Are used to monitor the use of our website. We use a number of tools that monitor visitor behaviour on our website to help us improve our information and services.

LIST OF PERFORMANCE COOKIES:

Google Analytics | Google Optimize | adiLP | adiVi | Tealium IQ | Infinity Cloud | AdInsight

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

By using our website, you agree that we can place these types of cookies on your device.

Patient data

HCA Privacy Notice – Collection of NHS Numbers

HCA Healthcare (HCA UK) is legally required to provide hospital performance data to the Private Healthcare Information Network (PHIN), which publishes information on the quality and cost of privately funded healthcare.

PHIN’s goal is to help patients make more informed choices about where to go for treatment.

With your consent the data supplied to PHIN may include, your postcode and NHS number, CHI Number (Scotland), Health & Care Number (Northern Ireland) or, in the case of patients from outside the UK, a suitable equivalent identifier. If you are registered with an NHS doctor in the United Kingdom (UK) or have previously received treatment at an NHS Hospital, your NHS number is accessed through an NHS service called the Personal Demographic Service (PDS). HCA UK sends basic information such as your name, address and date of birth to the PDS so they can find your NHS number. Once retrieved from the PDS the NHS number is stored securely in your health record on HCA UK’s patient administration system, Meditech. Any processing of personal data shall be made in accordance with the Data Protection Act 1998 and General Data Protection Regulations (in force as of 25/05/18).

PHIN receives the NHS Numbers (or their equivalent) for each record of care and passes a list of them to the relevant information authorities (e.g. NHS Digital), where a check is made for any related emergency hospital admissions or deaths occurring within a short time period (e.g. 30 days from discharge). The only way to identify these related instances of treatment is using your NHS Number (where one exists) as it is the link between the treatments received at HCA UK and any subsequent readmission to an NHS hospital.

PHIN states that it will not use a patient’s NHS Number for any purpose other than producing important measures of performance on safety and quality as explained in this notice.

The information that will be made available through PHIN includes volumes of procedures undertaken, average lengths of stay for each procedure, mortality rates, infection rates (separating surgical-acquired and facility acquired infection rates), the number of patients readmitted to hospital following surgery, revision surgery rates, the number of patients transferred to an NHS hospital from a private hospital, as well as measures of patient satisfaction and measures of improvement in healthcare outcomes following treatment, as well as the frequency of adverse events.

Publication will be made via the PHIN website in a format that will allow patients requiring hospital treatment and their doctors to search for local private hospitals by procedure and to compare how they perform in terms of quality and safety based on treatment data. Individuals are then able to make informed choices; which Consultant to see, which treatment option to follow, and at which hospital to be treated.

Publishing information on the quality and safety of care for private hospital facilities offers a number of potential public interest benefits:

•         Accountability: The use of data to hold private healthcare providers accountable for treatment outcomes.
•         Choice: Providing data to help patients and their GPs make informed choices from among the healthcare options available to them.
•         Efficiency: Improving the efficiency and cost-effectiveness of delivering healthcare.
•         Outcomes: Improving treatment outcomes by using data to make the results of different treatments, private healthcare organisations, and Consultants’ work more transparent.
•         Customer service: Using data to educate patients and their families and make private healthcare institutions more responsive.
•        HCA UK will not supply your name, date of birth, or full address to PHIN. PHIN is only concerned with understanding the treatment that hospitals and doctors provide, whether that treatment was safe and effective, and whether there were any complications.

An additional reason for obtaining the NHS Number relates to HCA UK’s intention to access the UK Child Protection Information Sharing (CP-IS) system in order to facilitate the sharing of information between health and local authorities where a child may be at risk of being neglected, maltreated or abused.

HCA UK ensures all the information it holds is kept safe and confidential.

You have the option to withhold your personal information, in which case we will only share an anonymised record of your treatment to PHIN, but will not provide your NHS Number (or equivalent) or postcode.
If you are not happy for HCA UK to pass on your NHS Number and Postcode to PHIN please select the relevant box on the patient registration / admission form and hand this to the facility where you are receiving treatment. If you subsequently change your mind please contact the facility where you were treated. Contact details are available on this website.

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