May 31, 2020

Cookies on

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to let us know.

Category 2: performance cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

By using our website, you agree that we can place these types of cookies on your device.

List of cookies

Name: Google Analytics

What they do: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.

Utma - this expires after 2 years
Utmb - expires after 30 mins
Utmc - session cookie which expires at the end of use
Utmz - expires after 6 months
_gid – unique cookie ID for user
_gat_tealium_0 – connects tag management to analytics
digitaldata_previous_page_cookie – stores the previous page visited

Name: Google Optimize

What they do: Google Optimize uses a cookie to run experiments and to track user journeys through these differing experiments.

_gaexp - depends on the length of the experiment but typically 90 days.

Name: Tealium IQ

What they do: Tealium IQ sets cookies to serve the correct scripts to a page and to support the analytics statistical data.

utag_dom – Session cookie which expires at the end of use
utag_main – Expires after one year

Name: Infinity Cloud

What they do: Infinity Cloud sets cookies to share a telephone number to a user that persists while the cookie is present. It also has capacity to record call audio. Both uses are to support statistical analysis of website use.

The duration of the following Infinity cookies is 10 years, unless you delete your browser history/cookies. 

Name: Hotjar

What they do: To function properly, Hotjar stores first-party cookies on your browser. Cookies are either set by the Hotjar script, or by visiting Hotjar's website
If you are looking to not be tracked by Hotjar or any site that uses Hotjar, you may do so here.

A list of all Hotjar's cookies, either set by the Hotjar script or by visiting the Hotjar website, can be found here

Name: AdInsight

What they do: These cookies are used to help measure phone call analytics. They track visitor numbers who contact us by phone so we can improve our marketing communications.

_adiCookieCheck - this expires at the end of session

Name: adiLP

What it does: This is used to help track visitors who have multiple tabs open in the same browser to prevent errors in tracking.

expires after 1 hour

Name: adiV

What it does: This contains an identifier number which is used by AdInsight to track a visitor over time. This allows AdInsight to show multiple visits made by a customer over time from the same browser. This cookie is set to expire 1 year after the visitor leaves the website.

expires after 1 year

Name: adiVi

What it does: This contains an identifier number which is used by AdInsight to help track a visitors path while they are on the website. This cookie is set to expire 30 minutes after the visitor leaves the website.

expires after 1 hour

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect are anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these types of cookies on your device.

Category 3: list of cookies

Name: YouTube

What they do: This cookie allows videos to be streamed through the website. It does not collect personal information about the user of a device.

This cookie expires after 1 year

Removing and disabling cookies

If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit. For more help on how to disable your cookies or delete them visit
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