We use cookies so our web site can function correctly. By clicking "OK" or by clicking into any content on this site, you agree to allow cookies to be placed.

Privacy Statement

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie group mandatory

(Req)
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These cookies are required

Functional

These cookies allow us to adtertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf
All information these cookies collect is aggregated and therefore anonymous. No personal inforation is shared to third parties. Any personal information collected while using our website could be used for direct marketing from HCA only

Marketing

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf
All information these cookies collect is aggregated and therefore anonymous. No personal inforation is shared to third parties. Any personal information collected while using our website could be used for direct marketing from HCA only

Performance Cookies

These cookies allow us to know which pages are the most and least popular and see how visitors move around the site.  All information collect is annonomas unless you provide personal information to us.
If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Individual GP Membership

Terms and Conditions

1. Use of Data and Privacy

1.1 Confidentiality of patient information is of our upmost concern. Please refer to our Privacy Notice for full details.


1.2 We may use anonymised aggregated medical data for quality control and research or statistical purposes. However, we will not transfer your personal data to any third party for any purpose. If you do not want us to use your data in this way, please contact us.


1.3 Please advise us on any change of address details in order to update your profile on our system.


2. Fees

2.1 Any fees incurred will be your personal liability; we recommend you ensure that you are familiar with our scale of fees and discuss the likely cost of any investigations with the treating clinician before they are undertaken.


2.2 Insurer cover


2.2.1 Not all insurance companies will bear the cost of consultations or investigations such as blood test, x-ray, scan etc. or cover cancellation fees. Insurance excess fees may also apply; any shortfall in payment not covered by your insurer is your personal responsibility.


Please make sure that you establish your level of cover before any consultation. We accept no responsibility for the non-payment of any fees by insurance companies and reserve the right to secure payment for all costs incurred.

If you are claiming payment through health insurance, you will need to contact your provider before you start treatment, confirm cover and obtain an authorisation/claim number. In this case we will invoice your insurer directly for any treatment that you have had. Please note without an insurance authorisation/claim number, we reserve the right to charge you directly for any consultations/treatments or products.

We do not monitor expiry of your authorisation/claim number. Please keep your own records of expiry or maximum number of treatments permitted.


2.2.2 We may require details of a credit/debit card to which a charge will be made should a shortfall from your insurer, or a late cancellation or missed appointment charge arise, or should any other outstanding debts become overdue. In order to activate your card we will take a one off payment of £1 which will be refunded in to your account within the next 3 working days.


3. Cancellations and rescheduling:

3.1 Please note that we reserve the right to charge fees in accordance with our cancellation policy for non-attendance and late cancellations or failure to attend appointments without notification.


3.2. If you arrive more than 10 minutes after your appointment time you may be asked to reschedule your appointment if the clinician is fully booked and cannot fit you in. Please be aware that if you are using insurer cover, your insurer will not cover late cancellation/rescheduling or DNA charges.


3.3. Corporate contracts may differ in fee scale and notice period; please check with your employer for contract terms.


3.4. My HCA GP scheme members please refer to the scheme terms and conditions.


3.5 Our standard cancellation & rescheduling policy is set out below.

Medicals & screening:

  • 48 hour minimum notice period for cancellations or rescheduling
  • Notice less than 48 hours will incur 50% charge of the appointment fee; less than 24 hours will incur 100% charge of the fee.
  • DNAs incur a full fee charged.

All other services:

  •  24 hour minimum notice period for cancellations or rescheduling
  • Notice less than 24 hours will incur the full fee charged.
  • DNAs will incur a full fee charged.

4. Methods of payment

4.1 Payment terms


4.1.1. If you have received an invoice, it is due for payment now, and should be settled immediately, payment details are outlined on the bottom of the invoice.

4.1.2. HCAUK policy is to require full payment at the time of appointment on all accounts not guaranteed by an approved third party with a valid credit or debit card.


N.B. we operate a cashless payment system. Interest will be charged at the rate of 12% per annum, calculated from the date of your visit on all accounts where credit has not been extended.


4.1.3. Any further collection costs incurred by HCAUK (including fees build by collection agencies, credit reference agencies and solicitors) will be added to the final amount payable.

Terms and Conditions Individual GP dated 3rd August 2020
back to top