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Cookies on hcahealthcare.co.uk

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie group mandatory

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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These cookies are required

Functional

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect are anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these types of cookies on your device.

Marketing

These cookies allow us to advertise our products to you and allow us to pass this information on to our trusted third parties so that they can advertise our products to you on our behalf.
All information these cookies collect is aggregated and therefore anonymous. No personal information is shared to third parties. Any personal information collected while using our website could be used for direct marketing from HCA only

Performance Cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

By using our website, you agree that we can place these types of cookies on your device.

Online payments

If you're paying for your own test, consultation or treatment, you'll need to pay before your appointment. If you're a UK-based patient paying with a credit or debit card, we make it simple to submit your payment securely online.

Options

Self-funded treatment

If you choose to pay for your own care, our hospitals accept all major credit cards, cash, bank transfers and personal cheques with a banker's card.

Private medical insurance

If you have private medical insurance, we advise you to confirm with your insurer that your treatment is covered and get authorisation before making an appointment​.

Corporate-sponsored patients

If we have agreed for your company to cover the cost of your healthcare, you'll need to provide a letter of guarantee authorising payment for your tests or treatment.

Government-sponsored patients

If you're being sponsored by an international embassy, you'll need to ensure we are provided with a letter of guarantee before your appointment to cover your treatment.

Common questions

  • Can I pay over the telephone? icon plus

    If for any reason you're not able to pay online or in person on the day of your treatment, you can call our team on 020 7034 4640 and make your payment over the phone.

  • Will I pay consultant fees or any 'extras' separately? icon plus

    All medical fees relating to specialist consultations and treatment are separate from the hospital charges. Your consultant will require you to settle these directly.
    Your 'extras' bill is for personal items not covered by your medical insurance. For example, these may include guest meals, telephone charges and newspapers. Also, some insurers won't cover the cost of items such as crutches, splints or and knee braces, which they class as aides to mobility rather than medical treatment.
    We advise you to speak to your insurer before treatment so that you understand what they will cover.

  • How can I be sure that my insurance will cover me? icon plus

    We're recognised by all major UK insurers, but it's important to contact your insurance company before you come into hospital to ensure you are covered for treatment at our facilities and ensure you understand any specific policy terms.
    Insurers generally require a GP referral before they authorise an initial consultation. If treatment or further tests are recommended, your insurer will need to be kept informed. Full insurance details must be given to the hospital at or before your appointment.
    While we can invoice your insurance company directly, it's your responsibility to make sure that claims are processed promptly. Should your insurer decline or delay payment, you will be invoiced directly.

  • What happens if I'm not insured? icon plus

    Many patients choose to fund their own healthcare. Our network of private hospitals can often offer same day or next day appointments at a competitive price.
    We have the expertise to provide a wide range of investigations, treatments and surgical procedures for both common and complex health problems. To help make treatment more accessible, we even offer certain procedures at a guaranteed fixed price, which means there will be no unexpected bills.
    If for any reason we're not able to offer a fixed price for your treatment, our self pay team will work with the hospital to give you clarity on costs so you can still access treatment without delay.

  • What if I have a problem or question about payment? icon plus

    If you're having difficulty making a payment, have a question or you've received a letter about payment and would like to discuss this with us, please call 02070344640 or email us at patientpayments@hcahealthcare.co.uk

International patient in reception

Travelling from abroad for treatment?

We have a dedicated international team who will look after you every step of the way.
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