Your visit

It doesn't matter how long you're in our care — we treat every one of our patients, their family and their visitors with compassion and respect. We want you to feel as comfortable and relaxed as possible so you can concentrate on getting better or looking after someone you know.

What you need to know

If we're caring for you overnight

You'll receive a letter telling you what time to arrive and where to go. Please bring everything you've been asked to and follow any instructions about preparing for your procedure. When you get here, we'll ask you for a few personal details so we can register you as an inpatient. Your nursing team will show you to your room and tell you everything you need to know about your stay. You'll have your own private bedroom with an en-suite bathroom. To make your stay as comfortable as possible, your room has a phone, wi-fi and chairs for your guests. All your meals are cooked on-site and we always take into account your dietary requirements.

If we're seeing you as a day case

If you're coming in for a day procedure, you'll receive a letter from us telling you where to go, what time to arrive and how to prepare for your procedure. When you arrive, we'll ask you for a few personal details so we can register you. You'll have your own bed in our dedicated day case area with fresh linen and towels. This is where you get ready for your procedure and rest afterwards.

You can go home once we're confident you're well enough. Your nurse will talk to you about aftercare and make sure you have everything you need for a comfortable recovery. Please arrange for someone to pick you up and drive you home.

If you're an outpatient

We have three outpatient centres: the Platinum Medical Centre at our main site, The Wellington Outpatients and Diagnostics Centre in Golders Green and our Elstree Outpatients and Diagnostics Centre. When you make your appointment, we'll let you know where to go and whether you need to do anything to prepare. Your appointment shouldn't take longer than four hours.

When you arrive, we'll ask you to register —even if you've done it before. We also ask you to pay on the day. If your insurance company is covering the cost of your treatment, please bring the authorisation. If you're paying for yourself, please make sure you have everything you need.

If you're visiting someone

We understand how important it is to visit the people you care about and for patients to have visitors. That's why we allow visitors from 8am to 10pm. In some circumstances, you can stay overnight but you'll need to get permission. If you've been ill or suffered sickness or diarrhoea in the past 48 hours, please don't visit until you're better. And we ask that you don't bring babies and young children to the hospital.

If you've travelled and want to stay locally, we can recommend some nearby hotels. We don't have our own car park but on-street and off-street parking is available around the hospital. The nearest Tube station is St Johns Wood.

International patient in reception

International patients

If you're travelling from abroad, our international team will take care of everything. Call +44 (0)207 483 5175 to make an appointment or speak to us.

Claire's double knee replacement

Five months to the day after a double knee replacement at The Wellington Hospital, Claire walked the London Marathon.
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