An Outstanding CQC rating
Following rigorous inspection by the Care Quality Commission London Bridge Hospital was awarded ‘Outstanding’ in early 2017. Furthermore the critical care department was also awarded an ‘Outstanding’ rating.
“The CCU was clean and staff adhered to infection control policies and protocols. Record keeping was comprehensive and audited regularly.
Decision making about the care and treatment of a patient was clearly documented using a multi-disciplinary approach. Patients were assessed and responded to in a timely manner if they were at risk of becoming unwell. There was good medicines management.
Patients received treatment and care according to national guidelines such as the National Institute of Health and Care Excellence. Patients experienced good outcomes as evidenced by a range of national audits. The Intensive Care National Audit Research Centre (ICNARC) was used as a basis to quality assure its critical care services.
Multidisciplinary working was robust. All staff had access to further development and clinical training. All staff had received annual appraisals and the opportunity to complete mandatory training. The services were flexible, provided choice and ensured continuity of care at a time that suited the patients.
Staff went the extra mile to make sure patients’ care was of the highest quality, timely and compassionate.
Leadership at a local level was excellent and staff told us about being supported and empowered and enjoyed being part of a team. The service had reviewed its governance arrangement in order to ensure it continually met best practice and ensured its systems were robust and fit for purpose. There was an open, transparent no blame culture.
Staff were empowered to lead the way in making improvements to the service with the support of senior staff.”
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