Ensuring exceptional care for you and your family

We want to give you the highest possible standards of care. To do this we put ‘clinical governance’ at our core. This simply refers to the work that goes on in the background to ensure that the checks, balances and structures are in place to ensure you receive the best care at all of our facilities. Unlike many private providers, we have intensive care facilities in all of our hospitals and dedicated staff who are experts in this area. We employ Resident Medical Officers (RMOs) who oversee the care you receive around the clock. Across our six main hospital facilities in London, at any given time, there are at least 30 RMOs who specialise in intensive care, cancer care, cardiac care, children’s care, maternity services, general surgery and general medicine looking after our patients’ needs. What’s more, in line with national guidelines, your consultant will never be more than 30 minutes away – if they are, a consultant colleague of theirs who knows about your treatment will be close by. We have specialist intensive care doctors in our hospital facilities 24 hours a day, 7 days a week. This means we have the skills and facilities to look after you no matter what happens. We value transparency and are fully compliant with providing all the clinical data sets that the CQC (the inspector of NHS and independent hospitals) requires. The CQC has rated 9 out of 10 of our hospital facilities as Outstanding or Good.
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Care Quality Commission

The independent national regulator of healthcare, the Care Quality Commission (CQC), inspects all our facilities regularly

How clinical governance works at HCA Healthcare UK

We have a rigorous framework in place to ensure that you get the highest possible standards of care. This means making sure our doctors, nurses and therapists are up-to-date with the latest medical knowledge and expertise, and that our staff work as a team to give you exceptional care tailored to your individual needs. We monitor our patients’ experiences and outcomes, and if something does go wrong, lessons are learned to prevent it from happening again. Our clinical governance is driven by a team of the UK’s leading doctors. All of these doctors choose to treat their private patients at HCA Healthcare UK hospitals because they want to give their patients the best possible care, using the latest technology. Many of them hold senior positions at some of the nation’s leading teaching hospitals, and their breadth and depth of medical knowledge and expertise is shared across our facilities.
Clinical governance is a system of processes at a hospital which provide assurance that we have patient safety at the heart of the organisation
Mr Arjun Shankar

Consultant General Surgeon and Medical Director of The Lister Hospital

Data transparency

We firmly believe that we should be regulated in the same ways as the NHS. We submit data to the national registries and audits that we are able to, and we are keen to submit to those who do not currently allow submission by independent hospitals. Furthermore, we would like to submit our data to the NHS Hospital Episodes Statistics database. This would not only allow for easier comparison of NHS and independent sector hospitals, but importantly, would mean the easier tracking of clinical outcomes for patients who receive care both in the NHS and independent sector.
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