Blossoms Healthcare London Bridge Clinic Scoops Top Customer Service Award
12 February 2013
Blossoms Healthcare’s London Bridge clinic, part of London’s first dedicated centre for social enterprise, was awarded a top industry customer service award this week, based on feedback from WhatClinic.com customers over a twelve month period.
Only clinics that have an excellent record of service and superior satisfaction levels are awarded the annual title of WhatClinic.com Customer Service Award Winner. Customers rated clinics based on how well the clinic treated them, how quickly they were seen and how happy they were with the care they received.
The clinic forms part of a unique social enterprise project led by PwC, the Beyond Food Foundation, Social Enterprise UK, the School for Social Entrepreneurs and Blossoms, where specialist businesses combine their skills and resources to support the development of social enterprise in the UK.
The centre was opened by the Mayor of London Boris Johnson in 2012 and was visited last week by HRH The Duke of York to celebrate its first anniversary.
Blossom’s Commercial Director today said; “We’re chuffed to bits that our customers have been so positive in their feedback. Our team put such an effort into ensuring that every patient receives the best possible care, all from the moment they pick up the phone, not just when they come to see us. We’re delighted that this has been recognised by WhatClinic.com.”
WhatClinic.com CEO Caelen King congratulated Blossoms and said “These awards are based on real customer feedback, over many months. We empower over 12 million people every year to make informed decisions about the treatment and service they need.”
He went on to say: “Patient care in the elective treatment sector is radically changing. We believe that transparency around treatment and respect for the customer is key to the future of all medical treatments, from a simple dental filling to cosmetic procedures, to advanced fertility or oncology treatments. We honour clinics who take this approach with these awards.”