You must give full insurance details to the hospital registration staff before your visit. Normally the insurance company will settle your account directly with us, but sometimes they may require you to pay the hospital and the consultants yourself and then reimburse you. Your insurance company will tell you what to do.
Some insurers don’t pay for personal costs such as telephone calls, guest meals or newspapers, or cover the cost of mobility aids such as crutches, splints, neck or knee braces. Make sure you check your policy and know what’s covered. To settle any personal costs directly, you can pay by credit card, cash or personal cheque with a banker's card.
Please remember that, while the hospital will invoice your insurance company directly, it is still your responsibility to make sure that claims are processed promptly. If your insurer declines or delays payment, then you will need to pay the invoice yourself immediately.