General enquiries

+44 (0) 20 7079 4399

Call HCA from 8am-8pm Mon-Fri and 9am-5pm Sat

Patient Information

Insured Patients

Our award-winning private hospitals provide a wide range of treatments and services to patients with private medical insurance, whether you hold your own policy or are part of a company scheme. As you would expect, our network of world-class hospitals is recognised by all the major UK insurance companies.

You can use your insurance to cover major treatments and operations, as you would expect, but you may also be able to use your policy to pay for services such as diagnostics, scans, treatments or physiotherapy.

As an insured patient, you can arrange your treatment to suit your needs, with no waiting lists and convenient appointment times. Arranging your treatment is very simple.

You will need to contact your insurer before you come into hospital for any treatment or service that you intend to claim for. They may have paperwork they need to give you to bring to your appointment, and you may have limits or excesses on your policy that you need to check out first. You must confirm that your treatment is covered before you make an appointment and you must obtain authorisation from your insurance company.

Most private medical treatments begin with a referral from your GP, and this may be a requirement of your policy. Simply visit your GP and ask them to refer you to a consultant who practises at your preferred HCA hospital. Your GP may charge a small fee for signing a claim form, which may not be covered by your policy.

Call us to arrange to see one of our world-class consultants at a time that is convenient for you. Your consultant will provide a diagnosis and discuss treatment options if this is required. You should keep your insurance company up to date with this information to make sure that your policy covers all the investigations, diagnostics, scans, treatments or physiotherapy that you may need.

To see a specialist calling us on +44 (0) 20 7079 4399

You must give full insurance details to the hospital registration staff before your visit. Normally the insurance company will settle your account directly with us, but sometimes they may require you to pay the hospital and the consultants yourself and then reimburse you. Your insurance company will tell you what to do.

Some insurers don’t pay for personal costs such as telephone calls, guest meals or newspapers, or cover the cost of mobility aids such as crutches, splints, neck or knee braces. Make sure you check your policy and know what’s covered. To settle any personal costs directly, you can pay by credit card, cash or personal cheque with a banker's card.

Please remember that, while the hospital will invoice your insurance company directly, it is still your responsibility to make sure that claims are processed promptly. If your insurer declines or delays payment, then you will need to pay the invoice yourself immediately.

The Harley Street Clinic
The Lister Hospital
The Lister Fertility Clinic
London Bridge Hospital
The Portland Hospital
The Princess Grace Hospital
Wellington hospital
HCA Healthcare UK at The Shard
The Harley Street Clinic Children's Hospital
Harley Street Queens
Harley Street at University College Hospital
The Christie Clinic
Sarah Cannon Research UK
Blossoms Healthcare
HCA Laboratories
Roodlane Medical
The Wilmslow Hospital
Galen Health Partners
The London Gamma Knife Centre at St Bartholomew's
HCA Healthcare UK

© copyright 2008 - 2017 HCA Healthcare UK.

Registered Name: HCA International Limited; The part of the UK in which it is registered: England and Wales;
Registered Number: 03020522; Registered Office Address: 242 Marylebone Road London NW1 6JL.