How do I pay for my treatment?
If you are paying your own account then you will normally be required to make a payment before treatment. The hospitals accept all major credit cards, cash and personal cheque with a banker's card. A passport must support sterling silver travellers cheques.
You can also make payments to us directly online. For details of our online payment system click here.
Can I pay over the telephone?
If for any reason you are not able to settle the account on the day of treatment then you may telephone our Customer Service Team on 020 7034 4640 to make your payment.
Where do I send my payment?
For postal payments please make your cheque payable to HCA International, not forgetting to write your hospital account number on the back of the cheque and send to:
242 Marylebone Road, London NW1 6JL
What about consultants fees?
All medical fees relating to specialist consultations and treatment are separate from the hospital charges. Your consultant will require you to settle these directly.
Will my insurance cover me?
The first thing you have to remember about insurance companies is that they need you to contact them before you come into hospital, they may allocate a claim number for us and a claims form for you to hand over to the consultant for his signature. You may have limits on your policy, or excesses that you need to check out first. It is vital that you confirm cover before you commit yourself to the bill. Full insurance details must be given to the hospital registration staff at or before time of treatment for direct settlement. While the hospital will invoice your insurance company or sponsor directly, it is your responsibility to ensure that claims are processed promptly. Should insurers, sponsors or guarantors decline or delay payment, you will be invoiced for immediate settlement.
What happens if I'm not insured?
Self funded packages are available, please click here for more information.
What happens if I'm an international patient?
For overseas patients please click here for more information.
What if my company is settling my account?
HCA International has credit arrangements with some companies. In such cases the patient must provide a letter of guarantee authorising payment of the tests or treatment to be carried out.
What about the extras bill?
By extras bill we mean those personal items not covered in your medical invoice, for example guest meals, telephone charges and newspapers. Some insurers will not cover the cost of items such as crutches or splints, neck and knee braces because they are classed as aides to mobility.
For general queries and credit card payments ring:
+44 (0)20 7034 4640
Any problems with payment?
If you are having difficulty making a payment, or have received a letter chasing payment and would like to discuss this with us please call +44 (0)20 7034 4640 or email us at firstname.lastname@example.org