All of us at HCA recognise that being a patient can bring with it anxiety. For many it is a new experience and one that no-one would choose unless it was absolutely necessary.
So our aim is to give our patients and their relatives and friends as much information as possible so everyone understands exactly what to expect and so anxiety is reduced as much as possible. It is perfectly normal for a patient to ask many questions and we are always happy to answer them.
We want to all our patients to feel welcome and care for them in privacy and with respect and courtesy. We try hard to make everyone's visit or stay as pleasant as possible and to meet every request for special requirements, including dietary requirements as quickly and efficiently as possible.
We have a culture and record of safety and cleanliness that is second to none and in almost every case, we will ask patients to attend a pre-assessment session before they are admitted.